Soggiorno Michelangelo

Amazing hotel with the most amazing sweet host! Recommended!

I had a reservation for five nights at this accommodation to participate in a course. The arrival at the place was grotesque. The host had no intention of explaining anything to me, and did not want to give me an invoice to pay the soggiorno tax. I enter the room and see that it is very hot (full heat wave) and I went to ask for the air conditioning control, since it was not in the room. I ask the host and he tells me that he can't give it to me because Florence regulations do not allow turning on the air conditioning on those dates (I was searching and asking and it's a lie). I insisted for a while and, in the end, I got him to give it to me, but to turn it on for a short time in case, literally, "the city council came and fined him." I had brought some food and had seen that there was a kitchen in the accommodation, and I asked if I could use it (to put my things in the fridge). His response: "sorry, the kitchen cannot be used due to covid" (in OCTOBER 2023). The second day at night, when I go to shower, I notice that there is no hot water coming out. It was pretty late so I took a shower like this and left them a message to ask about this. On the third day I return from the course and see that the water is still not working. I also verify that the room was not cleaned that day. I call the host and a lady (the host's wife) answers and tells me that she is coming to talk to me. The boiler had broken, and we were going to be without hot water for the rest of the days of the stay. She also tells me that her husband (the host) is in the hospital and that they are in a difficult situation. He tells me that they are rehousing the new guests but that he can't do anything with us. I understand the situation and return to the room, trying to cause as little inconvenience as possible. On the fourth day in the morning, I write to the agency I booked the trip with to see if they could rehouse me. They told me yes, and that the accommodation refunded me the two nights I had left to spend. They ask me if I want to make a complaint about it and I say no out of empathy, once again understanding the delicate situation in which they find themselves. I couldn't get back to the soggiorno until five to pick up my things and relocate, since I was on the course. I inform the agency and they tell me that there is no problem, that they will communicate it to the parties involved. Well, I return to the room at 5pm and find a note (attached to the review) that says that they will not return me that night because I had arrived late. Furthermore, the room had not been cleaned that day either. I call the hostess and she tells me that they are not going to give me back the night and that I can do whatever I want, that they have regulations and that they are complying with them. Not believing what I'm hearing, given the exceptional situation in which the hosts and the stay found themselves, I tried to explain my situation and the fact that I could not return to the room earlier to get my things, hoping to receive a similar understanding the one I had shown to them. She doesn't pay any attention to me and tells me that she is in the hospital with her husband, and that she is not going to give me anything back. I tell him that, in that case, I want to make the claim that I had previously decided not to make. He also refuses this, telling me that he doesn't have time (although he did have time to write and leave that note for me on the door), and asks me to leave the keys at the reception and leave, and that's the end of the call. I had to leave without checking out, making the claim and without receiving back the soggiorno tax for the two nights I had left to stay (and which I paid in person upon arrival). I still don't know if I will receive a refund for these nights. I have felt completely despised by the hosts of this accommodation, I don't think anyone deserves this treatment. I understand again the complicated situation they were in, but that is no excuse for trying to keep my money (a lot of money, too, because prices were through the roof for those days). I don't recommend this to anyone.