ST Signature Jalan Besar

The concept is good, but product execution is clearly lacking. For example the check in process, it takes too long and overly complicated when the guest is probably tired and just want to take a shower and lay down. This can be improved with sending an email or text with instructions to check in before arriving. Then the guest can go straight to their rooms and know what to do instead of fumbling around trying to connect to WiFi, download APP, learn the UX, and upload ID and selfies. As a software engineer and product person, I understand wanting to automate with tech, however the UX needs to be better thought through. The staff are not friendly or helpful. I arrived a few hours before the check in time by mistake and ask one of the staff if I can sit down in the table room and use my laptop to work until my check in. She said she needed to use the room for something so I thought fair enough, maybe she had a important meeting or needed to clean the room. There were more than 6 seats and it was empty at that time but I didnt push the matter. Later, I came back to grab something from my luggage and saw the super important thing she had to use the room for... watching Tiktok videos on her phone. I guess customers first is not a concept here. It was also still dark outside, as it was early in the AM so I found a 24 hour cafe instead to use my laptop. When I was finally allowed to check in, the APP had major bugs and we had to get another staff to complete the whole process anyways from his laptop. Its like a Rube Goldberg machine making a simple process more complex! I am also concern about the storing of PII data like passports and face photos. Keeping this type of data secured is non trivial and requires high level of security engineering and legal complience. If hackers get access to customer's identity data and commit fraud, the Co can be held liable for tens of millions in damages. Based on bugs in the APP and other factors, I doubt the proper security measures are in place to protect this data from bad actors. The rooms are OK, but its a bit loud as you can hear everything from next door and it can get cold as there seems to be no way to control the AC temperature. About the only great feature is the location, lower price than other hotels, and kitchen is not bad either. I think it can be a great concept and successful, but the technical execution is lacking and the staff needs to be better trained/paid to care.

I wanted to compliment the staff at the hotel for providing such a wonderful accommodation. The room was clean and comfortable, the service was impeccable, and the amenities were top-notch. It made my stay truly enjoyable! Had a great 9 nights stay there. Will come back surely. I Highly recommend ST signature, Jalan Besar.