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1 Room | 2 Adults

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    0 - 11 years

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Starchase by H2 Life

google-logo 3.8/5(5 Reviews)star-logo3 Star Hotelstar-logoNiseko, Hokkaido
Room Unavaiable
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About Hotel

Welcome to Starchase by H2 Life, a luxurious vacation home in Niseko, Japan, where modern sophistication meets historic charm. Situated near ski lifts and the picturesque Niseko-Shakotan-Otarukaigan Quasi-National Park, this elegant retreat offers a unique blend of architectural elegance and interior design that sets it apart as an ideal destination for discerning travelers.

The lavish furnishings, art collections, and signature elements create an inviting atmosphere that promises a memorable stay. Each accommodation, from luxurious suites to spacious rooms with breathtaking views, is designed to ensure comfort and relaxation for every guest.

The state-of-the-art spa and wellness center, exquisite dining options, and personalized service further enhance the guest experience, exceeding expectations at every turn. Starchase by H2 Life celebrates local culture and attractions, with easy access to iconic landmarks and hidden gems that enrich the stay.

Located at Niseko 432-50, Hokkaido 048-1511, Japan, this vacation home offers a central location in the heart of Niseko, close to Niseko Mountain Resort Grand Hirafu and Niseko Annupuri International Ski Area. Whether you're a leisure traveler seeking relaxation or a business traveler looking for a productive stay, Starchase by H2 Life caters to all, providing exceptional hospitality and personalized service that leaves a lasting impression on every visitor. Book Starchase by H2 Life online now to experience a truly unforgettable retreat in Niseko..

Quick Facts

Check-In
04:00 PM
Check-Out
10:00 AM
Rooms
1
Popular Amenities
  • Locker room
  • Multilingual staff
  • Smoke-free property
  • Concierge desk
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Select Rooms

Starchase by H2 Life Deluxe Villa

Deluxe Villa

Unavailable

Ratings & Reviews

google

3.8/5

5 Ratings

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Benjamin Spahr
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2/5

14 Jan, 2024

The transfer we booked from our accommodation to the bus terminal never arrived. We called 10 mins after the scheduled time and they said they would check and call us right back. They did not call us back, and after another 10 mins we called again and their answer was they didn't know. We had to walk in -5 degree weather through snow for 20 mins to make our bus on time or we would have missed our international departure. Would not recommend!
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Chung Robert
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5/5

07 Sep, 2023

Good House for trip!
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S Ishida
google-logo

2/5

27 Dec, 2023

I stayed at a property called Homerunner. Although it was advertised as a ``beautiful property,'' in reality it was simply a poorly managed and understaffed property. I would like to point out the points that I was dissatisfied with. 1. On the day of arrival, I requested a shuttle to the station and received confirmation via email. The email said that a staff member holding a board with our name on it would come to pick us up at the station at the scheduled time, but when we arrived, there was no one there. When I called, I was told, ``We had received your request for transportation, but they were busy and forgot about it.'' I was instructed to wait at a nearby facility, and it wasn't until about an hour later that I was actually picked up. 2. There is a large trash can in front of the entrance door, but at the time of check-in, the trash left by the previous guest was not collected and the trash can was full. 3. Cooking utensils are in poor condition. (The pot and frying pan had burnt spots.The frying pan was later replaced with a new one.) 4. The gasket of the washing machine was full of mold and I hesitated to use it. 5. The sofa is full of stains. 6. I asked for the mold to be cleaned from the washing machine and for additional towels, and I was told that the staff would come the next day and take care of it, but in the end no one came. 7. On the online form before check-in, there is a field to indicate your desired check-out time, and I requested a late check-out. There was no communication regarding whether or not the request could be accommodated, and it became clear the night before check-out that the request could not be accommodated. My departure schedule has been disrupted. 8. Stink bugs frequently appeared in the bathroom on the second floor and it was difficult to get rid of them. 9. This property has multiple heating systems, but there are no instructions on how to operate them. (The QR code link that explains how to use the equipment in the property only describes how to use a heating system that is different from the installed heating system.) For the first few days, it was too hot or too cold. It was too much and I had a hard time adjusting it. I think we need to fundamentally rethink property management and services. As long as you are receiving a certain amount of money (in this case 134,000 yen per night), excuses such as not having enough people or being busy have no bearing on the customer, even if they are true. In the special area of ​​Niseko, such a careless business may be possible, but is it really okay? This is true for Niseko as a whole, but the quality of service has clearly declined due to unmet demand from overseas customers, and I feel that the price and service level are not balanced at all. It's a shame because the atmosphere of the city and the quality of the snow are very good. We stayed at one of their property called Homerunner. The reality of the so-called “beautiful property” was just a property suffering from mismanagement and a lack of staff. Here are the points of dissatisfaction: 1. We requested a pickup from a train station on the arrival day, and it was confirmed via email. Although the email stated that a staff member with a board would be at the station at scheduled time, no one was there. Upon calling, we were told, "We did have the pickup request, but we forgot due to busy season." We were instructed to wait at a nearby facility, and the staff arrived more than an hour later… 2. The entrance had a large trash bin, still full of the previous guest's garbage at check-in. 3. Poor condition of cooking utensils (burnt pots and pans). 4. Mold-covered rubber sealing of the washing machine door, making it hesitating to use. 5. Lots of stains on sofa. 6. Requested mold cleaning for the washing machine, and the reception desk made sure to send a staff but no one showed up. 7. There was a section in the online form before check-in to specify the desired checkout time, and I requested late checkout. However, there was no response regarding the approval or denial of this request, and it was just a night before the checkout which we found that they couldn't accommodate the request. It disrupted our departure plan. 8. Frequent appearance of stink bugs in the second-floor bathroom, making it challenging to deal with. 9. Multiple heating systems in the property, but no explanation on how to operate them. The QR code link for equipment instructions did not cover the specific heating system installed, causing difficulties in temperature control during the initial days. The property appears pretty on the surface, but the stay here was very stressful. Need to improve property management and guest service from fundamental. Regardless of staffing issues or busyness, the excuses do not matter to customers, especially when receiving a substantial amount of money. Across Niseko, inability to handle huge demand from international guests has resulted in a noticeable decline in service quality, and the pricing does not align with it. It's very unfortunate given the town's great atmosphere and snow quality.
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More About Niseko Hotels

Hotel NameStarchase by H2 Life
Reviews5
Star Ratings3
LocationNiseko, Japan
Check-in04:00 PM
Check-Out10:00 AM
Starchase by H2 Life
hotel_imagesmap

140.63595

2026-02-14

2026-02-15

Niseko
Hokkaido
048-1511
JP

2

5

2

5

5

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Starchase by H2 Life - Niseko - Room

Living Area

Starchase by H2 Life - Niseko - Living Area

Exterior Detail

Starchase by H2 Life - Niseko - Exterior Detail

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Starchase by H2 Life - Niseko - Room

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Starchase by H2 Life - Niseko - Room

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Starchase by H2 Life - Niseko - Room

Kitchen

Starchase by H2 Life - Niseko - Kitchen

Kitchen

Starchase by H2 Life - Niseko - Kitchen

Kitchen

Starchase by H2 Life - Niseko - Kitchen

Living Area

Starchase by H2 Life - Niseko - Living Area

Living Area

Starchase by H2 Life - Niseko - Living Area

Living Area

Starchase by H2 Life - Niseko - Living Area

Living Area

Starchase by H2 Life - Niseko - Living Area

Bathroom

Starchase by H2 Life - Niseko - Bathroom

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Starchase by H2 Life - Niseko - Bathroom

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Starchase by H2 Life - Niseko - Bathroom

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Starchase by H2 Life - Niseko - Room

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Starchase by H2 Life - Niseko - Room

Kitchen

Starchase by H2 Life - Niseko - Kitchen

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Starchase by H2 Life - Niseko - Kitchen

10

3.8

5

Locker room

Multilingual staff

Smoke-free property

Concierge desk

Check-in instructions
  • Extra-person charges may apply and vary depending on property policy.
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.
  • This property accepts credit cards; cash is not accepted.
  • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
  • Host has not indicated whether there is a smoke detector on the property.
  • Professional property host/manager.
  • Unicode Support true.
  • Essential workers only - NO.
  • No elevators.
  • Special check-in instructions
  • You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking..
  • We have included all charges provided to us by the property..
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file..
  • There is no front desk at this property. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email within 7 days before arrival with check-in instructions. The host will greet guests on arrival.
  • Pet Policy
  • Pets not allowed.