Stay Hotel Lisboa Centro Saldanha

BED BUGS!! During our stay, our experience was marred by a severe issue that we never expected to encounter. On the first night of our stay, I was horrified to discover a bed bug crawling on my face, which resulted in an extremely distressing experience. Subsequent inspection of the room revealed that the bed bugs were not confined to just one location but were present all over our bed and the headboard. After notifying the reception about this alarming situation, we were eventually offered a new room. However, before the room transfer could take place, my partner and I were required to take a shower and meticulously check all our clothes and belongings for bed bugs. This process took us approximately 1.5 hours, and it wasn't until around 4:30 AM that we could finally enter the new room. Throughout this ordeal, we could not find restful sleep. The following morning, around 10 AM, we had the opportunity to speak with the manager. Unfortunately, his response was far from satisfactory. He offered us only free breakfast as compensation and was uncooperative with any other suggestions we put forward. He mentioned that he would contact his management and assured us that we would receive further communication on the matter. During the subsequent two nights of our stay, my partner and I continued to experience significant anxiety due to the ongoing fear of bed bugs, which greatly hindered our ability to sleep and enjoy our time in your hotel. Upon returning home, we had to take extensive precautions to ensure that we did not carry any bed bugs with us. This included washing our clothes at a higher temperature (60°) than recommended, steaming items that could not be washed (such as our luggage and bags), and setting up pheromone traps to monitor and capture any potential bed bugs. Within the same week upon returning home, we contacted the hotel chain, but did not get any response from them, let alone from the managers, as promised. It demonstrates the lack of commitment to provide a safe and comfortable experience for its guests by taking prompt and appropriate action to rectify this matter.

The smell everywhere inside the hotel was horrible. Bathroom shower had mold. Stayed in the hotel for 10 days, asked the staff to give us an iron, they said they don’t have one. This is the first hotel in my life where we cannot get an iron. Asked them few times to solve this - no solution, no answer. Really bad service. Cannot believe they could not go and buy at least one for the whole hotel.