Stayo Southbank

From the moment we attempted to check in, our experience with this hotel apartment was frustrating. Here's a breakdown of the issues we encountered: 1. Pre-checkin Experience: The process was far from smooth. It felt like an unnecessary hassle, a forewarning of what was to come asking for verified documents multiple times even after submission, and having a broken system that no one cared to check before asking customers to login to. 2. Ventilation Issues: The apartment lacked proper ventilation. The only option was to turn on a device that, while it circulated the air, was incredibly noisy. It didn’t even provide any cooling features; it simply moved the air around. 3. Indoor Temperature: Despite having the noisy ventilator on, the indoor temperature during noon was uncomfortably hot. There seemed to be no air conditioning features available, making the stay during the day quite unbearable. 4. Unexpected Online Payment: I was taken aback by a £250 security deposit that was demanded online after fully paying in advance for the whole stay. The worst part? This cost was not mentioned anywhere prior to booking. Such hidden costs are unacceptable and reflect poorly on the transparency of the management. 5. Sleepless Nights: Between the noisy ventilator and the uncomfortable heat when it was turned off, sleeping was a challenge. We tried opening the window for some relief only to be met with loud outdoor noises, making rest impossible. 6. Internet Connection: To top it off, the internet connection was down for an entire day. In this day and age, reliable internet is a basic amenity, and its absence only added to the frustrations. On the plus side, the building and apartments are new, modern, and well-maintained. The cleanliness was commendable. However, aesthetics alone cannot compensate for the myriad of other issues that plagued our stay. Overall, while the establishment may look appealing on the surface, our experience was overwhelmingly negative. I'd think twice before booking again.

Apartment was nice.. pros weee a comfortable bed, clean, wifi, nice shower/bath Cons: key was hard to find, no mirror, wildly hot with no air con or fan, noisey and big stain in bedroom floor. Overall would not book again, mostly because all the issues have been commented on so many times with no change. All rooms should have fans. It was basically too hot to sleep.