Tensui Saryo

My husband and I had the best time in Tensui Saryo. The staff was wonderful. Very friendly and helpful. The dinner (make sure you book it!) was delicious. Everything was great. Since it was our honeymoon we afforded a room with a private onsen on the balcony. I miss that onsen, i wish I had one at home ;) the Hotel is very close to the Gora station so also a great starting point for sightseeing (cable car and gondola). Thank you for a great time!

I don't understand the people giving Tensui Saryo low grades. No expresso? Go to the cafe across the street. This is a ryokan, not a Starbucks. The menu is fixed and if you can't eat something, let them know in advance so they can prepare and accommodate. This is part of the Japanese culture. Complaining about having to cross an underpass to get to the ryokan? Blame the city's civil engineers. Complaining about the staff not understanding English? You're in Japan. How about learning a bit of Japanese and use Google Translate? Tensui Saryo is a great ryokan in Gora. It's right by the Hakone Railway and the Cable Car. There are two buildings, the original and annex. The original (I think) are where the traditional Japanese rooms are, and the annex are the Western rooms. If you stay in the annex like I was, you'll have to walk a bit to get to the main building, where all the amenities are. The young lady who checked us in was super sweet. She spoke some English and let us leave our bags since we arrived early. When we got back later on, all our bags were in our rooms. My friends stayed in the traditional Japanese room, while I stayed in the annex. The traditional room is a bit outdated, but the annex room is very nice. The view is stunning and it has all the amenities you'll need. The onsen in the room only fits one adult but the water is super hot. However, if you soak in the water when it's cold outside, the water is very comfortable. There were complimentary beers/water and a coffee dripper with 3 choices of coffee in my room. Those were nice little amenities. My only complaint is with the sink, it is right by a bed so it was a bit awkward trying to use the sink while your spouse is sleeping. You'll also get a free drink at the bar when you check in. You can soak your feet while enjoying a beer or a glass of wine. Like other reviewers said, the bar closes around 9 so you can't grab a drink after dinner. I guess that's why there are complimentary beers in your room. Don't forget to book a time slot for a private onsen. It comes with your booking. I booked mine for early morning and was able to catch the sunrise while soaking in an onsen. What an experience. The dinner and breakfast were included in my reservation, so I'm not sure why some reviewers said they didn't get dinner. Our waitress was very sweet and spoke English very well. There is an English menu and our waitress explained the food to us as well. It's very seafood focused, so if you can't eat seafood, let them know at least 3 days in advance. Overall, my stay at Tensui Saryo was very positive. The location is perfect in Gora and the staff was very attentive. I would definitely stay here again if I'm visiting Hakone again.