The Fives Beach Hotel - Á la Carte All Inclusive

DO NOT stay at this resort.I have no idea how this resort is listed at 4.5 stars.To start, my boyfriend and I came specifically to this resort for a wedding, and I will state that as a guest the wedding and wedding activities provided beforehand were fun. Our friends did an amazing job.Now getting back to why you should never stay here.First and foremost, before we even arrived, we had issues with our room booking. Fast-forward, we get to the hotel and when we are in-line to check in a women is complaining that she has no cold water, there is black mold in the shower and it is her second room transfer of the day.We got to the front-desk, and they proceeded to tell us that they only have one “Deluxe” room on the opposite side of the property to the wedding party, and it was two queen beds. They refused to give us the upgrade we were promised previously and “Miraculously” located a deluxe room closer to the party with a king bed. We get to the room, and it was horrible. I understand that rooms online can vary from what is in real-life. It was grimy, no drawers, the floors looked like they hadn’t been clean, the walls had marks all over, the furniture looked extremely beat up, Also, there were missing pieces of the ceiling on the balcony and only one chair for a room for two.I also have never experienced a room where the walls were paper thin, we could hear the conversations in detail from our bed with the door closed, it was a horrible night’s sleep, and we couldn’t contact security because the phone did not work. There was no way to contact the front desk either.The next day we went back to the front desk to switch rooms, they again said there were no one bedroom suites available anywhere on property (found out this was a lie later) and moved us to another deluxe bedroom that was in the same villa as the wedding party. but the phone still did not work. I tried to make reservations for the Mexican and Thai restaurant, no reservations. We were told only the Med had availability. Next day I wanted to go to the Mexican restaurant, we were told that and the Thai restaurant were both closed. If I cannot make reservations before we get to the hotel, but once we get to the hotel everything is booked, how do we get to dine at the restaurants without doing a walk-in that might or might not get us a spot after a 30+ min wait. Unbelievable.What was confusing was this resort was considered an “all-inclusive”, but it wasn’t actually. Certain bars, ice cream etc. were not included and they wouldn’t tell you until you ordered, had your drink, and then handed you the bill.Now getting to the staff. We felt that it was staff against hotel guest every time. The bar tenders in 1910 would yell at us, roll their eyes, and were unhelpful. When the tips ran out, so did their kindness. The shuttle service was completely unreliable and never understanding of times, I asked guest services if we could get a shuttle at a specific time for the wedding as it was pouring rain, and they said to call them and they might do it. Advised our phone didn’t work for the 3rd time and they said someone will come and fix it (never did) and then if not, they will send a shuttle, never did that either. Our last night we went to the Thai restaurant and added a couple to our reservation, so 4 in total. They said there would be NO WAY to add them, we had to bribe them with a $20 to get seated. Another group from the wedding party had to do the same, and when we sat down, we noticed there were a bunch of tables empty. We tried to order our main and I had to ask the waiter 5 TIMES to get some assistance to order. We also had to leave the table to go to the bar to get drinks because they wouldn’t come over to us.we found out on our friend’s wedding day at the end of the night they tried to charge them for something they had already paid and did the same at check-out. we determined this was the worst hotel experience we have ever had. The management of this place was horrendous.