The May Fair, A Radisson Collection Hotel, Mayfair London

This is NOT what I expect from a 5 star hotel. While I understand the stars are largely about the amenities, I expect a certain level of accommodation also. There were many issues with this hotel. Let me start with the room. It was sorely in need of an update, and not just style-wise. Both myself and my colleague had issues-- hers had a leak and mine had a light that would not turn off (I swear I tried all the switches, including the mirroring bedside switch), and ended up having to take the key out of the slot that supplies power to the whole room. It was also LOUD. And not city-loud. I live in NY and used to live next to a bar that hosted metal bands. This was like being inside a night club at night and next to a commercial kitchen in the morning. Awful. Also, the whole thing was just... weird. As in, the TV was on the side of the bed so you couldn't even have sat up in bed and watched it? Just odd. The hall was not carpeted so you heard every person walk by. I could also hear every door open and close because the walls were so thin. They also barely provided anything in the bathroom-- cotton swabs, cotton rounds, and shower caps. And the swabs and rounds were not individually packaged but in a big stack in a container which does not feel sanitary. Then the staff. They gave me wrong directions TWICE. To places less than a 5 minute walk away. On the first luckily my colleague came down and navigated us. I thought it was odd that the concierge told us to take two lefts (we took a left and then a right and ended up in the correct place). The second time, the doorman actually said the name of a place, I corrected him, pointed to the place I wanted to go to on my phone, and he still said, "place A go here." I found out where I was going because the actual place was in the opposite direction. The man did not listen at all. Anyway. I would have rather stayed at a Premier Inn. Which I have before and, while it was very much a budget hotel experience from a staffing perspective, was much better. I stayed at the Leonardo a few nights prior and it was lovely. Quite dense pillows and a bit of a tight space, but honestly lovely. 4 stars.

The location, ambience, food, clean, staff, rooms and amenities at The Ma Fair are wonderful. i enjoyed my stay and the location worked well as it is a short walk from some great shopping, sight seeing, night life and so on! I ordered fish and chips for room service. The restaurant downstairs is great as is the room service food. The bathroom is very spacious and had all towels, soaps, iron and board, umbrella, robe, slippers and hair dryer. The room had a television, coffee maker, two bottles of water, two bed side tables and a large table with two chairs. The key card is used for lighting in the room. Room service is available daily with the option to decline.