The Pucic Palace

The hotel does not deserve its five stars and was not worth the high price that we paid (over USD 700 per night). To start with the proverbial sandwich I would note that the the breakfasts were okay and the front desk (especially Sanja) tried extremely hard to make up for the problems we raised, but ultimately we experienced far too many issues to give the hotel a good review: The front desk went to great lengths to say what a great room we had because it was on a corner and had a balcony. Even though the balcony had a small table and two chairs you could not use them because they were covered in pigeon droppings that had clearly been there for quite some time. A hotel promoting its balcony room should keep it clean. The shower flooded the bathroom repeatedly. We are talking water almost flowing out of the bathroom flooding, which would have happened had we not put all the towels on the floor to stem the tide. We told the hotel about that on arrival yet 2 days later nothing had changed. Looking back at other reviews this appears to be a long standing problem that has not been resolved. A five star hotel would not let that situation continue and would simply not let guests into that room until the issue is resolved. We received a bottle of water when we first arrived, but after that we were no doubt expected to purchase the water from the mini bar. Really? From a five star hotel? We repeatedly had to tell the front desk that the service people had not replenished the shampoo, conditioner and shower gel. How is that not part of the morning room tidy up? When we arrived the safe was open in a locked position, making it unusable for the day. How can a five star hotel hand over a room without checking these details? We returned one day to the room to find that the service people had tidied the room but not locked it afterwards. Anyone pushing on the door would have been able to enter. How do service people not know that our door needed to be locked with a key? The hotel offered a premium airport pickup that was twice the price of an Uber (Eur 60 vs 30). So sorry not to sing the praises of this hotel as others have, but we were severely disappointed by it.

Service is amazing with transportation arranged on arrival and assistance with bags from the entrance to the walled city. Location is at the heart of everything. 100 percent worth the cost