The Royal Paradise Hotel & Spa

Currently staying on room 3518 and I wouldn’t describe this as a 4 star hotel for the price that has been paid. The cleanliness of the hotel is great (can’t knock this) however the facilites could be better. There’s no where near enough loungers round the pool for the size of the hotel- if you’re later than 9am you won’t have a bed. Welcome drink, is only allowed in the lobby bar and not around the pool or else where. Location is great, close to the hustle and bustle and nightlife but further enough away to not have your sleep disturbed from it all. Our electrics in our room don’t work- lights turn on and off at all hours throughout the night- this also includes the air con going up to 23 degrees and being woken up to horrific heat which isn’t fun when you’ve got children. This has been mentioned to the reception desk but no one understands or speaks any English here as noted so no ones come to take a look. My hair dryer in the room is broken which was reported at the start of my visit, I’m leaving tomorrow and they’ve only just offered to replace this- again someone was in there bathroom when they came and since no one has returned to replace this since. All of the staff hate their job basically😂 yet to find someone who’s got the Thai hospitality that I always experience whilst here. However, the women cleaning our rooms/floor was lovely. Spoke every time you saw her and was full of joy every day! We were made to pay over £300 extra for a New Year’s Eve event which was outside with no covering- within 15 minutes there was a tropical storm which forced everyone then into the lobby which food was gone quickly and not restocked so we paid a stupid amount of money to see 15 minutes of entertainment and no food or drinks as the service was so slow. It’s also advertised as having a kids club- however there’s no kids entertainment nor any information available in regards to this. The club its self has also been closed every time I’ve gone there. I wouldn’t say not stay here, I just wouldn’t advise on paying the full price here.

Very good hotel in a great location. Nice and courteous staff. Great and clean rooms. Good view of Phuket and very near to Patong beach. Breakfast spread is good and tasty. The only drawback is the lift. Closes very fast and does not respond well to buttons. Rest everything is great.