The Social Hub Barcelona Poblenou

We stayed in social hub Barcelona for the first time and loved it so much we decided to stay in social hub after Madrid too! It's in a great location and very close to the transit making it easy to get anywhere from here in 15 minutes or less. The hotel is beautiful, rooms and staff and service were amazing! Breakfast is a little overpriced but the coffee is great, there are plenty of vegetarian and vegan options at the hotel. The whole place is very clean, modern, spacious and we hope to come stay again!

There’s been a series of very disappointing events during my stay. Not only is the staff unhelpful and rude, but they have accused me of lying to cover up their own lies. First upon check-in, the staff told me that I had to wait until 3pm as it is their policy. Of course I was fine with this, and I patiently waited in the lobby as he told me that he would get me at 3pm. However, he disappeared, so I decided to go up to another staff and check in again after 3pm. On the second day, I came back to the hotel and saw that my room had not been made. It was after 4pm. The staff told me that the cleaning team said I had a do not disturb sign on my door. However, I don’t even have a do not disturb sign in my room as it is missing. I mentioned this to the staff and asked them to promise that my room will be cleaned the next day. They did. Day three, today. I come back after 5pm and my room hasn’t been cleaned again. Another staff told me that there was a do not disturb sign on my door, again. So my room hasn’t been cleaned for three days, because I put a do not disturb sign on my door. There is no do not disturb sign in my room, however they did not even believe me saying that they don’t know because they are not in my room. This staff also told me that whatever I told her colleague yesterday doesn’t matter because I did not speak to her and she doesn’t know what I said to him. The reception staff and cleaning staff have all been dishonest, rude, and unhelpful. The reviews about the dust in the room is also true. EDIT : The cleaning staff came to my room at 6pm asking if they can clean my room, even though I’ve told reception that I do not wish to be disturbed in the evening. When I asked reception if I could check out if the same issue happens again, they said that they need to check with the manager and that I would need to make an appointment to speak with them. There was no offer to change rooms, clean towels, or any effort to improve the situation. What frustrates me is the fact that they kept putting the blame on me saying that I put a do not disturb sign on my door, when I don’t even have one. I’ve also complained in person in the morning. Four people were there and not one person apologised. And the first thing they asked me again, was whether I put out a do not disturb sign, which I do not even have in the room. I read the disingenuous reply from the hotel. It was not a disconnect in communication. The staff was simply rude and unhelpful.