The St. Regis Rome

When I booked here, I was so excited to stay. It got great reviews. But, while it has a luxurious reputation, my recent two night stay was marred by several issues. - The bathtub was broken, causing the tub shower attachment to hit my wife’s face (the tub was set to come out of the spigot, but unknown to us it didn’t work, so the high pressure water came out of the shower attachment) - The toilet ran constantly after flushing - The in-room fridge (or, what looked like the in-room fridge to my wife and me) malfunctioned, leading to food spoilage. I communicated the water issues before our first night (did not discover the fridge issue until check-out day) and the maintenance employee they sent became frustrated at the problem. I was told it would be fixed the following day. Everything was eventually fixed, but it meant we had no water in the room the next day. I normally would have expected a room move given the issues but none was offered and they didn’t seem keen on helping. I understand things happen but it was unexpected - out of all the places we stayed on our trip, the St. Regis was the only place with issues. For a hotel of this caliber, I expected better service or at least a working bathroom. It is a beautiful looking hotel but you may have a better experience elsewhere.

When arriving or leaving the hotel front entry way, it seems intimidating or congested. I’d encounter hotel staff and/or doormen huddled steps from the main doors. A few times, it felt welcoming. After checking in, I appreciated the invitation for champagne gathering on my day of arrival. It was a cool moment to see a small ceremony and share a drink toasting. The decor and style of this hotel is simply stunning. It’s styling is in its own luxurious class. The bar named Lumen, past the lobby, is elegantly perfect for sipping on your favorite cocktails to dining. The Room : the bed’s comfort level was above average. I expected a more plush soft bed. While laying in my bed and having a chandelier in my room, it did make me forget about my bed momentarily as I admired its shimmer. I asked for double beds prior to my stay. My request was granted. However, I would have desired a bit more space between the beds than the given accommodations being separated close to each other. If you have a room window, it’s likely facing another tall building with windows that people peer out through. I would have desired to have sheer curtains to make use of natural lighting without having the neighbor’s spectating directly into my room with the curtains open. The solid window dressings are either open or closed. The Bathroom : the shower stall and soaking tub is small but average for European standards. The large handle makes turning around inside difficult if you are larger than the average sized person. The shower door and bathroom door seem to have run into each other many times, leaving a notch eaten out on the wooden bathroom door. I was surprised to discover a radiator/towel warmer in the toilet stall area. It is a luxury appliance I am not familiar with and truly found it satisfying. In comparison to the main lobby floor having elegant decor and styling, I found the hallways of the rooms to be simple and bland. There wasn’t much color or relativity to what I saw on the main floor.