The Terrace Hostel Shinbashi

I wanted to call and confirm something before the date of my stay, but I tried calling many times, but I couldn't get through or got a call back. Even on the day of my stay, I couldn't get through to the phone, and when I went to check in exactly at 3:00 PM, the door was locked and I couldn't open it, and the phone wasn't answered. I contacted the customer on the site where I made the reservation and told them to contact me, but it seems that even the reservation site is unable to contact me. It was after 4pm when I finally got a call from the hotel. There are no people due to coronavirus I'll give you the password so you can enter by yourself. You can use any bet you like Keep the money under your pillow He said in a whisper. Eh, is it okay to say it's unmanned? Did you check in after all? (I didn't do any check-in work, but) I entered the password they told me to use to unlock the door, but it didn't work. No matter how many times I put it in, it won't break. I can't even connect to the phone again. I pressed the right button and it opened. No, the password you can open by pressing a random button... I went inside and went to the designated floor, but there was no one there and the door wasn't locked. There is no staff and there are no keys. Isn't it bad that you don't even have a locker to put your valuables in? It said it was air conditioned, but it was managed by the front desk, so I had no choice but to put up with it whether it was hot or cold. I guess he bought the curtains without fitting them properly. Even if you close it properly, there will be a gap of 10 cm. It's completely visible from the outside. No one was there when I checked out. I wanted a receipt, but I can't get one. When I asked the reservation site, I was told that the local payment process involves communication with the hotel, so they cannot issue it here. No, how do I contact the hotel and get a receipt if I can't contact them? lol In the end, I was able to contact the hotel through the reservation site, so I asked them what they had to say. The hotel said it would contact the customer. It's been 2 days and I haven't heard anything. Is it possible to have a hotel like this? I have stayed at many hotels, but this is my first time at a hotel like this. I will never go again.