Tholos Resort

Really enjoyed our stay at Tholos. All the staff were friendly and helpful. The location overlooking the caldera and Skaros Rock is exquisite. The only thing that detracted from the stay was some quirks in the room. While it was clean and had an interesting cave design, I found it difficult to turn off the AC when desired and experienced some plumbing issues. The toilet would sometimes not flush on the first try and the shower filled with water very quickly. Not sure if this is more a problem with the island infrastructure than the specific hotel so can't fault them too much for it. Overall a really lovely place to stay and enjoy Santorini.

RUINED OUR HONEYMOON. RIP OFF. Our honeymoon stay at Tholos Resort was an excruciatingly poor & unacceptable experience. We had booked the room with the private indoor swimming pool as well as the private hot jacuzzi. Indoor swimming pool was unusable: Firstly, we have obviously paid a very large sum of money per night for the room with the indoor swimming pool. The indoor pool was the key reason why we chose Tholos Resort & this room in particular. The temperature of the pool was FREEZING COLD, so much so that I am certain that it is unhealthy and unsafe to swim or be in any sort of pool at that temperature. We paid a premium for something that we could not even use, and when we asked if we could get the pool's temperature fixed, they used 'COVID' as an excuse, stating that a warm pool will spread the virus (even though it's only us with access to the pool), all the while, not a single staff member wore a mask themselves. We expected a swimming pool but received an ice bath. We were not able to use the pool at all during our stay, and frankly, we feel ripped off. Outdoor Jacuzzi was not ‘private’: Secondly, we were told that the outdoor Jacuzzi would be fully private and secluded. It was horrifying to find out that the jacuzzi can not only be seen by the passing public, but that only a gate separates the Jacuzzi from the passing public popping in for a swim with you. The previous hotel we stayed in offered a private jacuzzi, which was actually private from any preying eyes of other guests due to coverage on either side. The jacuzzi button at Tholos also did not work. Breakfast delayed: Thirdly, for two of our three breakfasts, items were forgotten and arrived cold. It was also delivered 30 minutes late one morning. Shower odour and no hot water: The showers let off a significant drain odour which made the rooms smell incredibly off-putting. The first shower in the suite delivers hot water when the tap is turned towards the cold symbol & vice versa. Moreover, hot water for both showers in the suite last no longer than 5 minutes. Even less if both showers are running at the same time. How is this acceptable? Hot water should be a basic necessity that is delivered by a hotel of their supposed calibre. No running water: Furthermore, I woke up at 6am and there was no water at all being delivered from any taps in the room. I had to wash my hands with drinking water before going back to sleep again. Such a basic necessity that is not being delivered cannot be turned a blind eye to. Toilet: The toilet in the room constantly made strange loud noises. These are annoying at night when one is trying to sleep. Reception: This is the first time I stay at a hotel without a 24/7 reception. The inadequacies around this should be self explanatory. We were advised by the reception to get in contact with the owner, who was in Switzerland whilst our honeymoon was being ruined at his hotel. The employees could not do anything or compensate for us without the owner's permission. We got in touch with the owner, asking for at least an apology, if not anything else, but were ignored on both email and WhatsApp. In conclusion, Imerovigli is beautiful, but this particular hotel should be shut down. There are many other hotels that are a seconds walk away from this one that will probably treat you with respect alongside respecting your hard-earned money.