Travelodge Pattaya

The room looks clean and I think was painted some time ago. The furniture looks modern. The location is in the center and the second road is in a 5 minute walk reachable.the hotel is behind the avenue mall. The room was quiet enough. Breakfast buffet was small for my taste.

Very great hotel but it has minor flaws that on my opinion prevent it from being a 4 star hotel. The problem I noticed is the quality management, I found that firstly in the water gun the first click is going out like a rocket and you can't control it and adjust the level of pumping, that caused for me difficulty, so, I were saying inside myself it is very good hotel and technology-adopting so let's give it a try and complain about a problem and I saw also another problem on the same quality management theme which is the led lighting between the mirror on the bathroom, the left side led-lights the two top dots lights were not working, so I called them for these both problems: 1- water gun 2-lighting. They sent for me a technician that only knows the general things from lighting to plumping stuff. He couldn't solve the problem of the water gun, but fixed the lighting for few minutes and after he left the lighting became again not working. I asked them let's change the room, they said to me okay, they called me at night to check room number 507 I checked it and I liked it (the same water-pumping problem but it was slightly bigger) so I told them I will move to it tomorrow morning 100% and I stressed the words so they knew I wanted it. Tomorrow morning after breakfast (and after packing my luggage) I went down to them they said the room is under maintenance you cannot stay in, so I told them what's the plan then? They said go to room number *** (I don't remember the number) I went to it, it was slightly bigger but it has a window with a handle. At the beginning while the co-receptionist with me I liked it she were convincing me that it has a window with a handle that you can open and close to get fresh air( in fact, with central AC you don't need fresh air becuse it is already delivered), after I got the card-key I went again to check the room I found that the handle window was holed so you cannot open and close the window and also the window is not 100% closed making the isolation very bad you can hear the external environment and the air movement sound, unfortunately there were flawed AC from the building opposite to the room it was making very noisy sound I felt like my head was been knocked, and also another problem was the lights between the toilet mirror one with a yellow color and the other with white color, (1 and 2 star hotels mindset). So at the end I asked to get back to my first room as it was only the available one, and accept the minor problems on it. They are 3-star hotel no doubt but they can easily jump up to 4 stars if they focus more on quality observation & management. Obviously won't be 5-star due to lack of faclities that am personally not thinking of like jacuzzi cold and hot, spa, souna, and state-of-the-art gym. One question mark is that why the laundry service is expensive and why I was subject to service charge without mentioning the VAT tax, too, while the bill contains the name of the hotel? Very something weird and dissatisfying. Anything else I didn't mention it means satisfying. Thanks for reading, a feedback that is fair for the admin and to insight the potential guests.