V8 Hotel

For the V8 hotel that proudly call itself as a 'four-star hotel', I would like to share some of my terrible experiences here. The overall stay was mediocre, mainly due to the need for improvement in cleanliness. The bed sheets had stains, and the carpet wasn't particularly clean, leaving a somewhat uncomfortable feeling on the skin. Additionally, the condition of the bathroom left a negative impression – the toilet would clog, the shower had low water pressure, and the ventilation was poor, resulting in unpleasant odors. However, the most dissatisfying aspect was the communication between the team members and their attitude towards guests. I checked in during the afternoon, using a QR code for payment. The female receptionist at that time even took a screenshot confirming the receipt of payment. That night, I had to check out early for personal reasons, and everything seemed to proceed smoothly. The male receptionist returned the deposit without any issues. However, what followed was an unpleasant and chaotic experience. After leaving, the hotel manager continuously called me. Busy driving, I couldn't answer immediately. When I finally found a parking spot and answered, she questioned why I checked out without paying. Later, the male receptionist came running out, forcefully banging on my car and scolding me for not paying. He even threatened to involve the police, leaving me utterly confused. After presenting evidence of payment, he walked away, but the hotel manager continued to press for payment. Eventually they found that I had made payment before, the manager made a later apology call. However, by having these ridiculous action by all of them, I was already thoroughly annoyed. In summary, the team's communication and efficiency were poor, and the online payment method was unfriendly. Furthermore, any processes were not thoroughly checked, and afterwards, both the manager and receptionist displayed an unfriendly attitude, lacking trust, respect, and courtesy toward guests, treating guests more like scammers or beggars than valued customers.

It was alright all around. The restaurants are really opulent, and the food was decent. The bedroom, though, is the only issue. The bed linens were not laundered. There are hair stains all over it. Then, there were the former roommate's leftover nibbles. My room lacks a water heater, which is odd considering that the other room has one. Requested assistance from the worker to fix the water heater. My companions and I asked the worker to wait a little before he arrived. The worker vanished shortly after that. In order to ensure that the future room owners have a pleasant stay, maybe they can adequately clean the room and fix any damaged water heaters.