Woodspring Suites Mesa Chandler

Me and my family lived there for 8 months and stared out at $87 a night. During that time the rate dropped to $65. New management came in and put us out because our rate had gotten too low. My kids were going to school from the hotel and my girl was working down the street. We had to find somewhere else to stay within 24 hours. They gave us no warning no advance notice just said we rented your room to someone else and you guys have to leave. So how could you put new people in a room that’s been occupied for 8 months by a family of four? You can’t it was all lies and they raised the rates on the rooms the very next night. Manager said the hotel was booked but we looked on the website and they had plenty of room just at a higher rate so we were put out on the streets so the hotel could make more money off our room and that’s fine I understand business but we were never offered the new rate or giving a warning just thrown out! I’d give you a ZERO if I could. We moved here from Tennessee so the days that followed were very stressful and rough..

The worst part about everything is I was really looking forward to my first time in Arizona but then... The maid robbed my room. Terrible service, was racially profiled from the beginning. Was given the keys to someone's room upon check-in. Returned to the front desk voiced the fact that I was given access to an active stay and Alex started questioning me like I caused the mix up. Was given keys to a vacant room. Next morning, left for business and upon returning later that evening, my room has been cleaned and all my items removed. I had a 2 day stay. It was only day 1 of 2. No one had an answer as to where my belongings were nor why they were moved. My room was 408. Alex told me I was listed in the system as room 431. Alex is also the person who checked me in. He told me he called the manager and the manager supposedly called the maid. There was never any findings of it. I was pleaded not to make a police report. Oh yes the hell I did... immediately! The officers came, took a statement, did a little investigating. They were able to recover a couple items; about 50% of the missing items, were throw out to the dumpster, but not all. Worst of it all, I had went shopping prior to check-in. She certainly kept the things that were unable to be recovered. They were brand new with the tags. Alex guaranteed me the fees for my stay would be returned to me. But they weren't. The morning manager Ronald, grumpy, told me that's not possible. He refused to give me a corporate phone number. He claimed to have filed an insurance claim but refused to give me the name of the company, the claim number or any way to verify the fact that he actually did file the claim as he stated he did. He also proceeded to inform me that his maids don't steal. The night of the incident, the current guests and long term stay guests beginning to tell me all the things they witnessed and that have happened to them, here at this establishment.