Zannos Melathron

Horrendous organisation and absolute disgrace of an hotel. Shocking customer service filled with confusion and empty goodwill promises. We NEVER got the room we had paid for! Was promised an one night refund but staff REFUSED to provide formal communication confirming the refund. AVOID THIS PLACE AT ALL COST! We had booked ourselves a room with hot tub for two nights but we were never ever given that room. We were shown to a standard room upon our arrival and we raised this to reception staff immediately. A staff member named Aid who appears to be a temp came to apologise and offered a one night refund - claiming that the room we had booked was not ready because of a humidity issue. He said he’d look into it and later that night offered the originally booked room with hot tub to us saying that the humidity issue was resolved. He claimed that they were caught by surprise because the rooms with shared hot tub were meant to be sold. We decided against staying in that room on day 1 because of the potential of mould. We came to an agreement with Aid on a refund to be arranged when check out, and to move to the room with hot tub on day 2 when the humid smell gets better. Day 2, we were away for the day to return to the hotel in the evening roughly 930pm. Aid had texted us during the day asking when we would return and would show us to the room. He never turned up and the receptionist instead took us to a different room, with a shared swimming pool. Whilst the room was nice, it was not what we had paid for. We raised this in person with Aid at check out on day 3 and asked about the refund process. We were given with vague answers and Aid refused to provide any written communication to confirm a refund. There was no manager on site ever. Aid claimed that the manager would handle the refund and also hinted that it was our issue to be returning so late on the previous night, which leads to a delay in refund because he didn’t have the chance to make things right with us although the refund had already been verbally agreed. He also made various claims such as the manager was in meeting so he’s not able to contact him, only to appear to be able to speak with him on the phone promptly following this claim. He also said that there had been issues with hot tubs and they did not have them switched on during summer. This is simply untrue as I had found a functional hot tub in the hotel with warm water during a cold windy early morning. Also the room we had booked in - we found that to be occupied by other guests. Our assumption is that they had overbooked and had to move us around which is extremely unprofessionally and plainly unacceptable for a hotel of this size. We expressed our disappointment with Aid and as of writing this review, he or the manager had made no attempt to contact us about the agreed refund. We simply didn’t receive the room or services we had paid for. Fuming would be an understatement of how we are feeling. This hotel is extremely unprofessional - can only be described as a circus run by amateur clowns. 0 respect to their customers. They need to seriously re-evaluate their way of working, would be nice GIVING US THE AGREED REFUND as a start. No attempy shown by the hotel to contact us regarding the refund as of writing this one week later. Absoutely unacceptable and a disgrace. AVOID THIS HOTEL AT ALL COST. Literally cannot stress this more.

I've stayed 3 nights I stayed just for my children as they love the pool the view is amazing but the service is really poor . Breakfast came is all cold and 3 hours late . Order coffe bit never got my order right . Maybe less staff and I agree we all make mistakes but not 3 days in a row so I won't be going back sadly to this place . It took me 2 hours to find the receptionist and checked in and then I was told they are fully booked and I was so frustrated and beg them to check properly and they found my booking eventually I was in tears for the night🥲🥲🥲🥲