Goldfinch Hotel Delhi NCR

Very good quality of rooms and amenities. Excellent banquet food with every dish having a unique taste. Breakfast food was also very good. Staff is polite and helpful

Worst hotel I've ever stayed in. It was a relative's wedding. The check in process took a good two and a half hours even though it was booked well in advance. No kidding! So it was a scene of 6 odd families, old people and young, waiting in the reception for two and a half hours with luggage and all. The rooms , beds and accompanying accessories in the room were clean and tidy and the housekeeping and room-service staff, were polite and quick to respond, but those at the reception kept harrassing the guests by accusing them of not paying for their rooms despite the fact that they took two and a half hours to allot rooms to us and didn't hand over the room swiping cards to anyone BEFORE full payment. And we had to keep showing them our payment receipts to prove that we've paid. I mean, in this digital age , don't they keep records of such things on their computers? Shouldn't they check their own records before approaching the guests? The bathroom drains and sinks were constantly clogged. After every shower, it was like wading through a puddle, with feet floating in ankle-deep water. This was the case in all 6 rooms that our family members were allocated. Seems like a serious maintenance issue. The bathroom doors couldn't be latched. One relative was assigned a room that was already assigned to another party and got an earful (accusing us of being "South Indians", like that is a crime) from the guest staying in the room for entering the room even though it was the hotel people's fault that the same room was allocated to two different parties. The night reception staff and the restaurant staff were polite, helpful and courteous, but I'd never recommend this hotel to anyone EVER!!!