Grand Cascade

I had called up this hotel to book a room and they told me we have enough of rooms u can directly come and book take it. As i was travelling back Hyderabad my parents me and my husband we tired we just directly drove to the hotel and when i reached there i went to the reception and asked them for a room they were like we dont have rooms and the front desk person was so rude he had his attitude and ego was on the tip of his nose he even ill treated my old parents and spoke so rudely and i told him i called and asked to book and u responded that there are room and kindly come. He was like if u want room u should have told i have all the call recoding with the reception person. This is the worst customer service i will never ever recommend any one to come to this hotel the worst service and the worst staffs that i have ever seen. Useless hotel and useless service they mention they are in the city in the bypass and other things nothing they are situated deep inside and they show the attitude like the are Marriott or Taj none of the hotels i have ever visited has or would treat their customer like this kindly dont go to the hotel that guy at the reception was even rude to my old parents too.

The room we were provided was horrible, room was very dark. No adequate ventilation or Light. Washroom was very small. No Hot water even if we keep the water running for 15 minutes as they tell you to do it will only become mild hot. Noise from other rooms keeps coming. The floor was sticky. Bed was dirty. We were finding random hair everywhere. And best of all there was lizard. Booked for 3 days but immediately cancelled it and moved to a new Hotel. Horrible stay, wouldn’t recommend.