Hotel O Golden Moments

I've booked this hotel from Oyo but after reaching this property the hotel manager told me that they didn't have any tie up with Oyo and I've to book personally. I was in very difficult condition then as already after a long journey my family was very much tired, my 15 months old kid also feeling unwell. The manager was very much rude but the hotel room boy was helpful and showing kindness. The manager was asked non-ac small room 1300/- per day with out any compromise or else go to other hotels. As I was in a difficult situation after a long request it was fixed to 1000/- ( 700/- should be appropriate), the room was soso... Geyser was not working... I have checked out next day morning immediately. And my suggestion to all please never trust Oyo...

This is a cheat property with the rudest of managers. Let me get things straight... If you book this hotel through the App after having been impressed with the pics of their rooms on the website, then you are in for a shock! The pic which you see on the site is only to draw helpless unaware tourists into their trap. We had booked two rooms through Oyo as we were two couples traveling back to Bangalore. We checked into the hotel at 6 50... But we should have known that we were about to be duped. At the time of check in, we didn't see the rooms. We only requested to be given a good room as shown in the site. The guy at the reception didn't say anything.. He nodded and bluntly told that whichever room shows up on the tab, is the room we get. We asked if all the rooms were the same and resembled the one on the site. He didn't respond. We were given rooms on the third floor 406 and 407 and boy were we in for a rude surprise. The rooms were small with NO WINDOWS ,no Oyo toiletries, dirty bins and dirty damp walls. When we went down to the reception to complain about the mismatch, they said they haven't put up any pictures which showed a different room. We proved them wrong by showing the pic on site. The manager said that " Aisa ek hi room hai aur wo book ho gaya!" We asked him then why aren't the pics of your other rooms put up on the site?? He got angry and told us to get lost if they dont want to stay. So shameless was he.... So rude... He didn't even offer to show us any other rooms where we could have stayed. Basically, if you book through the App, then these are the kind of rooms you get!! At 8 15 pm we lost our cool and left from the hotel. I was so enraged by the behaviour of the property manager that its a miracle we didn't get into a fist fight! He said "aapka family hai ya nahi hai, mujhe MATLAB nahi... Rehne hai to raho USS room mein varna bhaad mein jao!!" Worst still, is the kind of help you get from Oyo customer support. One agent said that I was lying about the description of the property and had to stay there itself. He believed the property manager rather than me. Thankfully sense prevailed amongst the other Oyo support team and they tried their best to help me out by offering me other rooms in other hotels. But I refused... I found an even better hotel at the same price close by and shifted there with our families. Still awaiting the refund though.. My sincere suggestion to unaware travelers is to AVOID THIS PROPERTY! DO NOT BOOK THIS HOTEL... THERE ARE A LOTTTT BETTER HOTELS IN THE VICINITY OF HONG KONG MARKET....