Hotel Satyug

The most horrible experience ever , I have travelled all over the world and have never experienced the rudeness and incompetence of this hotel . After initially being checked in (using our UK driving licence ID ) we received a call requesting further passport ID which I had on my phone . I told them after a 10 hour train journey I was freshening up and would be down in a bit to provide the proof as requested.A few minutes later two "heavies" turned up demanding proof of Indian ID (which we didn't have as I am a UK citizen) and that we vacate the room immediately if we didn't have it, I tried to reason with them to no avail , also pointing out that the hotel was going to get a really bad review from me (they didn't really care) so we proceeded to go and see the manager but he too demanded and proof of Indian ID . After a bit of more trying to understand why we were being asked to vacate the manager said he had found us another hotel(he wasn't telling the truth ) that would check in NRI's and a room was booked for us - so we left . Upon arriving at the hotel it was fully booked , so we ended going around Ujjain in an auto to find a hotel . The was no duty of care or help to resolve our situation from the Hotel Satyug or even trying to explain that they didn't have a licence to accept NRI guests .I am a heart patient and my wife is diabetic not even an offer of a cup of tea or a drink was made. This not the India I know and love and not a true reflection of my travels and hotel stays in the country.I would have given 0 star rating if it was available .