Keys Select By Lemon Tree Hotels, Gandhi Ashram, Ahmedabad

Terrible experience at this hotel, with subpar service and zero hospitality. The establishment falls below the expected standards, especially those of the Lemon Tree brand. Despite clearly communicating my need for an early check-in during the reservation process, the manager, upon my arrival, stated that it was not possible due to room unavailability. Additionally, he refused to provide the WiFi password, insisting that it could only be given during the official check-in. Despite expressing my exhaustion after a challenging 20-hour journey, the manager showed no empathy or willingness to assist. Instead, he expected me to wait for six hours without even offering a glass of water. Throughout the interaction, the manager maintained a disrespectful attitude, consistently dismissing my requests and displaying a rude demeanor. It's important to note that several guests had checked out just before my arrival, making the denial of an early check-in seem unwarranted. The receptionist also appeared unapologetic and indifferent to the inconvenience caused.

I specifically requested an early check-in when I made my hotel reservation, but upon arrival, the manager informed me that it wasn't possible due to room unavailability. Additionally, he refused to provide the WIFI password, insisting it would only be given during the official check-in process. Despite conveying my fatigue after a challenging 20-hour journey, the manager showed no empathy or assistance. Instead, he insisted I wait for six hours without even offering a glass of water. Throughout the encounter, the manager exhibited a disrespectful attitude, consistently disregarding my requests and maintaining a rude demeanor. It's worth noting that several guests had checked out of the hotel just before my arrival, making the denial of an early check-in seem unjustified. The receptionist also appeared unapologetic and indifferent to the inconvenience caused. This is not remotely closed to Lemon Tree Standards.