Kolaahalam Mainland Resorts & Spa

We booked cottage for our trip from 18 - 20 august. As we couldn't see the availability in websites like makey trip,Agoda and booking for our required dates, we directly called the resort and booked. Let me start with pros 1. Good place for family near to all major tourist places like peeku park, sky park, pagoda point and lake. 2. Child friendly they have a calm and serene place a small park with few amenities are available which is a good time pass for small children 3. Free camp fire at night 4. Complimentary breakfast is good. 5. Cottage is newly built have a separate wifi connection which is fast. Cottage is spacious with 2 bathrooms we were 4adults with a kid they provided extra bedding in the common area no extra cost for bedding 6. Spa is good and relaxing. 7. Trekking experience is good which is 300 per person. Cons Check- in time was mentioned as 2pm. They called us around 11am to check out arrival and informed we may get our room keys bit late. We arrived around 1.15 pm and was waiting since the previous guest weren't checked out and rooms need to be cleaned. Got another room around 2.15 pm for fresh up after multiple times of enquiring we got our room around 3.55pm 2. We can find some dust underneath the bed, towels were not available, kettle was missing. After checking with the reception we got the basic things . No intercom at cottage. 3. When there is no much crowd u can get the food items whatever u order. When there is over crowding they will provide buffet with limited items. We ordered panneer pulav, butter chicken masala and phulka on Friday which was delicious on Saturday due to over crowding the same panneer pulav was mixed with veg fried rice and gravy is watery . 4. Room service needs to be improved the previous day food plates weren't taken immediately which lead to bad smell and invited monkeys to grab the left over. 5. Management needs to be improved. Communication is missing within the team. Due to the time delay on our first day we missed few places to visit.

The location is fabulous. Very entertaining. Food and service is good. Room rates are competitive.cleanliness needs to be improved. Overall a memorable experience. Recommend for the relaxed atmosphere.