Shambala Yercaud

We thoroughly enjoyed our stay. The property is situated amidst dense tea plantation and looks serene also very peaceful... The staffs provide personal attention to our needs at every level made us happy at every point of time. The food was excellent, the chef ensured that our pallet needs were met. Would like to thank the entire Shambala team for making our stay very cozy and comfortable also very safe

Sambala is definitely not worth the money you are paying. I read the reviews and heard from different people that this place was good, but I think people have really low standards if they think this place is worth that much. We paid the same amount for a room at the Leela Kempinsky in Bangalore! When I tried to book the place they gave me 8 different quotations ranging between 2k up or down from the previous quote. I then made the mistake of asking for the GM Ravi's number. I think a peon or a watchman would have better sense of hospitality than this man! He is all lip and no work. He even called his own staff arrogant! Trust me the staff is humble and naive but not arrogant. We came in with an AP(all f&b inclusive) plan and were told at the venue that it includes only buffet lunch and dinner which was mediocre food. There is a mini fridge in the room that we found out the next day was not working though the light inside works. The GM says they like keeping the fridge at room🌡️?? Why have a fridge then? They told me it is for keeping medicines!! Again, why do you need a fridge at room 🌡️ in a hotel room?? The so called temperature controlled pool was cold as yercaud. Even after informing them 30 min before. They refused to accept that it was too cold. The water was hot and hour later. It does not take an expert to figure out that they did not switch the temp control on till we made a noise! The GM came personally to my room to talk to me and assured me that the gs would be better. I informed him that at the time of booking he had given me assurance that everything in terms of service will be perfect and he will personally see to it. Also, if there was any discrepancy in the amount paid vs the lowest quote I received. He would make sure I get back any extra money. While checkout, I asked him why he was neither there nor had informed me or his staff that the lowest quote is what I should be paying and they charged us extra amount for a child without informing us. Rs. 5k was charged extra for the food that a 2 year old ate!! He refused to change the bill or accept that there were any mistakes at their end and told me that the bill was prepared. By the way their billing is obsolete and does not follow the new GST format. But he insisted that the resort had the right to charge any amount on anything they deemed fit and also that all people who stay are expected to pay once the print and invoice because they are the only people in the world who knows how an invoice is generated. I really do not know how such a useless person can be appointed the GM of a resort which claims to be 5 star standard???