Anah Playa 111 Sur

This place is an absolute nightmare. The security team is imposing maximum amount of control and threatening that I have never experienced in my 60 countries of traveling. I had a guest that’s registered as a guest with me. She couldn’t leave the apartment building with her bike for work. We voiced, “we have the rights and freedom to leave the property as we are registered guests”, this guy just told us “estas en Mexico, yo soy el Jefe y es mi regla, cual es tu problema(and then repeats this 5 times)”, followed us back to the unit, slammed my door when I’m scared to open it, even the neighbor was so concerned and came to ask if I was okay. I don’t care about the reservation at this point, I must leave this absolute worst experience in ANAH 🤮😪 no wonder so many properties here on airbnb have 20% discounts with 3star rating. Still not worths it

I paid $6,000 mxn (equivalent to $300 usd/ $75 usd per night) via Mexican bank wire transfer in September to hold apartment 308N for Thanksgiving weekend. I was informed by the host (Alejandro of Sasha Concierge Service) on the day of arrival that everything would be ready when I got in. I told him I would arrive between 8 and 9 pm. My arrival was delayed per my flight and transportation from Cancun airport (of which I actively communicated). I arrived to reception at 11 pm and there was no reservation under my name and they were completely shocked of my arrival. After twelve minutes of looking for my reservation, my host contacted them to sort it out. I was provided a keycard to the apartment and when I arrived to the apartment, they keycard did not open the door. A new receptionist came to my apartment to take my keycard and try it again- no luck. A third professional arrived with physical keys and let me in (the keycard still did not work). I asked the host about drinking water and he let me know that unfortunately it was gone and that I could personally pay $45 mxn to the front desk staff for drinking water. In compensation for not having a working keycard, the host confirmed on the phone that he would reimburse me but never did (the third professional heard this). I was provided two delicate (cheap) toilet paper rolls since my stay was for four nights. All soap barely had any remaining (for hand washing or dishes) and there was not a paper towel roll in sight. Furthermore, there were two televisions in the apartment but neither worked. I advise that you stay at a real hotel and pay the extra $10 per night. At least you’ll get shampoo, soap and toilet paper. Good points of the stay included working WiFi and A/C. The host communicated well, even though he wasn’t interested in providing drinking water or essentials.