Axel Hotel Berlin - Adults Only

Location is great, other than that this hotel was quite a disappointment and made my stay in Berlin a little bit less pleasant. Whoever designed this hotel must have been suffering from severe depression…everything in this hotel is black and dark..Dark corridors with minimal lighting, black doors, black bathroom tiles, black curtains, black furniture, black walls which makes it really depressing and it is definitely not a design hotel. Common areas are also neglected. Poor maintenance, spot lights are not working in the rooms, open plan bathroom without door was dark. I asked to be moved to another room and was moved to the one next door with slightly better lighting but then realised there were more lights not working behind the bed. There are zero facilities in the room or basic necessities like a kettle to have a cup of tea.. but they have fully stocked mini bar which was useless to me, as to store a few bottles of water that I bought I had to take all stuff out from the minibar as there was no space. There is no wardrobe, only a hanging rail which is quite high on the ceiling and each time I had to climb on top of the minibar to hang my clothes, which is a safety issue as there are glasses there and mini alcohol bottles. If one of your jackets falls down the glasses would be on the floor… TV does not have a single English speaking channel. Carpets are very dirty, I was wearing white socks that turned black from just walking on the carpet… cleaners do not properly clean the rooms, just tidy up a little bit.. my room was dusty. Reception staff are limited some are friendly and some definitely not, especially a certain brunette…the room cards stop working nearly after every day and 2 times i had to visit reception to fix this, I had to wait until they finished checking in a large line of all the new quests for nearly 25 minutes waiting to just get the card renewed.. Poor communication from staff, I asked for late check out and they insisted I pay in advance which I did, however by 12pm the certain brunette comes to my door to question why I was still in the room who clearly was not informed or checked that I paid for late check out the day before…Breakfast options very basic and quality also same. There were small flies on the tables which made me not want to eat there. Overall quality of this hotel is poor and it needs some essential renovation and upgrade in the services and quality provided…They are counting on gay people as this is a gay hotel but let me remind you that gay people have standards and as a matter of fact quite high. This is not value for money based on my experience and I don’t think I will be coming back anytime soon. After reading some of the negative reviews, the response from the hotel was that they are going through a transformation process but I did not see such thing in the hotel which makes me question the validity of this statement or how seriously they take their paying customers…