Best Western Premier Aberdeen Kamloops

This hotel is better in terms of room cleanliness than the Coast Hotels located down the street which I stayed at last year. This year we were with our hockey team again and my experience here was not great. The bathroom sink was not draining properly. When I approached the front desk, the caucasian female employee told me that they don't have any maintenance tech work until the next day and when I asked them to give me draino, it took them a good 20 mins to come to my room. The manager who brought the draino was very helpful. The draino didn't help overnight. The next morning I asked for a plunger or drain snake and the manager brought it to the room. He tried to plunge the drain but it wasn't helping. He offered another room but we didn't want to move our stuff which had unpacked already. He gave me the keys to another room so we could use the bathroom while this one got fixed while we were gone to the game. In the end, they had to call a plumber and snake the drain about 20 feet into the wall. In the end the problem was fixed but we shouldn't have to deal with this during our stay. If the cleaning staff are actually cleaning the bathrooms like washing the sinks then they would have had to use the water and within seconds would have noticed that the water was backing up. Secondly, the cleaning crew should be making note of such issues and letting management know so the problem could be repaired right away rather than waiting for the customer to bring it to their attention. If the cleaning crew isn't making note of this, then this is a failure on them and management of not being proactive. The rooms were clean otherwise. We won our game on the second day and so we were going to play for gold which meant we would have to stay later. I asked the young guy who was working Saturday night if I could get an extension for 1 hour and he said he doesn't know how to do and that I have to wait for the manager the next day. He said he would have the manager call me at 8am on December 3. No one called so when I asked the caucasian female employee for another hour, she said no because they had already given out a few extensions to other families from the same group and she also said I was late asking for it. I told her that I asked last night but the young kid working last night said he couldn't do anything and I had to wait for the manager. I asked her if the manager was here today and she told me that he doesn't work on the weekends. So no one knows who is working and some employees don't know how to run the system. There isn't enough luggage carts either. The parking lot is small for this size of a hotel and knowing that many customers drive big pickup trucks, there should be more parking space and room to move around.

Nice rooms,clean. Avoid the restaurant, server we had needs to learn how to serve properly. I.e no reaching across customers. Don't hover when customer is trying to pay Limited menu,lots of heat if you are into that.