Best Western Red Coach Inn

Fantastic staff! 24 hour staffed front desk and parking within the complex with each room. Offered chilled water bottles and great suggestions on arrival. Rooms are newly refurbished, clean and fresh and comfortable. Facilities such as laundry, small gym (again secure and room card activated) if required. Walking distance (within .5miles) to the tram/bus/bart) to wherever you need. A hot/cold complimentary breakfast is a bonus. All the usual affairs as well as fresh fruit/yogurt pastries etc.

My family and I have stayed here twice. Our first experience was great; good price, clean room, quick parking and we were able to Uber to ask the places we needed. That was at the very beginning of December 2023. The end of December 2023 was a bit different. When my sister checked in, she explained the other person in the room would be up later, I was a bit delayed getting in from Bart and I also had another friend with me. She wasn't staying but would be going out with us later so I told her to come along as well. It was about 8 pm and we were going to be in the room for maybe an hour before leaving. When we arrived, we went straight to the elevator door which requires a key card to enter so we text my sister to come down and get us. The front desk lady barked at us about going up to which I informed her, we were going up to our room and my sister had already checked in and our room number. When we got upstairs, the front desk woman called accusing us of trying to sneak a 3rd person into the room of which we would need to pay more. My sister explained that only I would be staying the night, hence only me having a suitcase, and the friend was there only to shorten time. It's NYE so I would imagine they'd understand a few people are going to have some friends or hookups appear for a bit but if we have already paid for two people, why would you immediately jump to conclusions that we weren't going to pay for another if needed. Around 5am New Year's Day, I called the front desk requesting a late check out. We knew it was a long shot but I had been up all night and we knew the extra hour would be extremely helpful. She told us yes, we could have a late check out. I double checked because she used some lawyer language to say it and I was coming down from my celebratory night. She confirmed we did have a late check out which meant we wouldn't need to be out until 12pm. I wish I got the name of the lady I spoke to, but my sister and I are positive it was the same woman who checked her in and yelled at my friend and I. Relieved, we went to sleep set a few alarms and didn't worry about anything. At 11:15 am we get a call saying we are late for check out. My sister, very much asleep said okay we'll rush out to which I reminded her we had received a late check out. She called back asking what happened to our late check out that was confirmed by the same woman a few hours ago and she said that it's the holidays, so they need everyone out at 11 and if we couldn't get out right now, we would need to pay a fine. We already had a bit of a feeling this might happen so we were semi packed and said we would be out soon. With this interaction and a friend of mine informing she got a fine for dirtying the towels with her dark skin make up (racist AF), we'll definitely not be staying at this location any longer. The price is good and the location is perfect for the spots my friends and I hit up but I would rather not deal with this one woman ever again. Oh and don't stay here if you're not okay with city sounds and people without housing right outside. You're in the wrong area!!! They have extremely limited parking so if you're planning to bring a car and don't want to be bipped you also don't want to stay here! Go to the Hyatt Regency or something.