Boutique Indochine d'Angkor

Really beautiful place!! The breakfast options are limited but abundant portions! The bar and pool looked inviting but never got to experience it (due to our personal itinerary). There’s a TV but either due Cambodia or the hotel there were no channels to find and must need to connect a device using HDMI to watch anything.

In our first room, the window didn't close. Their answer, no problem we will fix it tomorrow. We refused to sleep on a room where someone could enter from the balcony and also the mosquitoes, since that is an issue here. Only after we said we would not stay, they changed us for another room, but only after all the team trying to close what we already showed wasn't possible. (But maybe we are slow) The second night, electricity goes out on some rooms, 1h already passed and no solution. (Update 2.0, 30min more, they hope. Update 2.1, some one elderly felt in the room because there is a step after every bed to the bathroom and with no lights is an accident waiting to happen. Time of response for medical team 15/20min, not bad. Update 2.2, only a couple of minutes after everything was solved, they remember to tell us, understandable, since an accident happened, but they only remembered us because they did the check-in for new guests.) While the energy was out, they told us to wait in the lobby were you have one off the workers using an orange vest with is feet over the table where they do the check-in, he is on is phone looking at some videos at maximum sound. So, really professional. And not even a tea or glass of water was offered while we were waiting for them to solve the eletric issue... We have been awake since 4h, because we did the sunrise and now it is 10pm. 3rd and last🙏. We arrive in the room and th door is unlocked (really safe). Also, it smells like someone smoked inside our room. So far, we don't notice anything missing besides one hygiene product, that we can not prove anything, and right now, we just want to leave, and everything that happened before showed us that they are unprofessional and incapable of solve anything or be a good host. (Also the waiting area today had cigarette butts on the floor and the already knew when I informed them, but made nothing to clean. Also, this hotel is further from the city, and when we booked, we put our filters, close to the city centre... (maybe not their fault, but the booking platform) There is no pressure in the shower, and the water is not really hot. When the sunrise you wake up, since all the light gets in the room. Breakfast is really bad. You are presented with four options, but the bread and croissant was a from 3 days ago. Not accessible, you need to go on uneven steps to your room 3 floors up. (And a step inside of every room) No emergency map escape. And if a fire starts, there is no second exit or fire extinguisher, only a hose near the main stair. (And like I reported before, they have electric issues, so water sounds to be safe)