Cardozo Hotel South Beach

The location is excellent. But you’re gonna have to hurry up and get outside and enjoy the view. Because if you sit inside too long of your room, you’re going to get depressed. They do not clean, can you put towels on the toilet. I’m not sure about you guys but I’m not trying to dry my body off or do anything with a towel on the toilet. I reminded them and they still continue to do it. Young front desk clerk is amazing, but I think responsibility falls on management. They charge a lot of money and I’m sure because that location is excellent. But if you want good service, While you sleep on your mattress and box spring that sits on the floor, they may not be the choice. No matter what they try to come and say to respond, they had multiple chances as I’ve told them this multiple times. So for location, yes. For the hotel experience and cleanliness, hell now!

We stayed at Cardozo South Beach hotel with three rooms for three nights, and we all had some thoughts about the place. When I review hotels, I usually check out the location, appearance, comfort, performance, and customer service. I gave two stars for the location and appearance, but the rest didn't do so well, losing three stars in total. First, the good stuff - the location is awesome. You're close to the beach and surrounded by great restaurants. The hotel itself looks pretty. The lobby features a charming bar/restaurant with occasional live performances. The rooms are aesthetically pleasing with white floors, selfie lights, and a modern vibe. But, here comes the not-so-good part. It feels like the hotel spent all its money making things look good but forgot about making everything work well. The elevator, which you have to use to get to your room, is tiny, shaky, and smells like sewage. (I've spotted some drain flies as well). And the rooms, although pretty at first glance, have some issues. The air conditioner in all three rooms was so noisy we could hardly sleep. Even when turned off, it made loud machine noises. The beds had stains, the walls were cracked, and the bathroom doors were heavy and slammed shut. The TV was old and didn't have many channels. Considering the hotel's price, the quality should be better. It felt more like a $60 motel than a $200 hotel. Now, let's talk about the abysmal customer service. The middle aged lady at the front desk was extremely rude. She was overwhelmed by the slightest line at the front desk. She would snap fingers, yell, sigh, and roll her eyes. Someone really needs to tell her that these behaviors are not professional at all! While my colleague was trying to ask a question during the check-in process, she would interrupt them and start yelling in Spanish, creating an uncomfortable atmosphere. Then said that she needs to do things one at a time. Dealing with people can be tough, and we get that. But if she's this easily stressed out and openly expresses her frustration to customers in the rudest way possible, she might not be the best fit to represent the hotel at the front desk. During check-out, there were two guys at the front desk and they were a lot friendlier. In summary, if you care about looking good for pictures and being close to the beach, this hotel might be okay. But if you want a quality stay with good customer service (and you don't speak Spanish), then you will be very disappointed. Overall I do NOT recommend Cardozo South Beach Hotel and will not return.