City Express Plus by Marriott Ciudad de México Reforma El Ángel

I have never stayed at City Express brand however since they are now part of the Marriott brand, I thought to give it a try for its prime location. Overall this was not the type of hotel I would normally stay at nor would I ever stay here in the future or the brand (city express) again. The property needs to be trained on many aspects of the Marriott brand standard. This budget friendly property does boast an incredible location across from the famous Angel de independencia, walkable to many restaurants and the gay district bars and eateries, including a casino two blocks away which we found ourselves there to spend time away from the extremely small and crammed room. Customer service needs improvements, the only time you are somewhat greeted is by literally standing at the front desk. Front desk agents nor lobby staff or security acknowledges you entering or exiting the hotel nor while passing by guests, I would intentionally say good morning, afternoon, etc. was not a language barrier as I speak fluent Spanish. A little odd for a now Marriott portfolio property. Maybe I’m a spoiled Hilton diamond member and used to better service. Again that’s my fault for choosing location over hotel level. The biggest issue is how dated and uncomfortable the room was. We tried to stay positive for our 11 night stay. The room was very small and outdated and felt like I was on a cruise ship. The beds are very very uncomfortable and felt of a cheap dorm room literally could feel the springs, made for very uncomfortable and sleepless nights. Room smelled muggy and just “old” I had to buy a scent plug in at the store in hopes to improve my room for my extended stay. The restroom had good shower pressure and hot water which was important. AC worked but struggled. We literally slept, showered and left the room most of the day, luckily there’s so much to do nearby and in the incredible city. I just wish the room was more comfortable at least a better bed and somehow more inviting. I will say the housekeeping was done daily, though at random hours even as late as 5-6pm. The housekeepers I encountered were the only friendly staff so I made sure to leave a daily tip for their hard work. Bed linens were changed what appeared to be daily and the room was cleaned and tidy. The housekeeping did appear to clean with pride and worked to maintain this rundown hotel. Overall it just was not my kind of hotel property or comfort level. Perhaps for a short trip if you need this location and are okay sacrificing comfort/ modern ambiance and sleep quality. Go for it. I tried to be as far as possible but this was my truthful experience of this property, they need a major renovation and some Marriott customer service improvements.

Very bad service! And very expensive for what you get. 90% of rooms don’t have a good view, they point to the back of the streets. No reforma view no Angel view. Receptionist person was not flexible. You can find better hotels in the area or even Airbnb