Courtyard by Marriott Los Angeles Century City/Beverly Hills

Worst hotel experience i've ever had. Went #2 in the bathroom the first night I checked in. Wouldn't flush. Thought it might be my fault but night manager told me they had plumbing issues throughout building and was very apologetic because maintenance only works from 8am-10pm. I've never complained about any hotel experience before and am usually a chill guy, so I used public restroom when i needed to again that night, and maitenance guy did show up in morning to "allegedly fix toilet". I actually extended my room because I was staying in LA and needed a hotel for the night. Manager agrees to give me "special rate" of $189 "for my troubles" and I extend, and then leave for the day to meet a colleague and goto the Dodgers game. I DID NOT use the toilet after it was "fixed." I return home from the dodgers game that night, do my business in the bathroom thinking it would work. It did not. I goto the night manager (different guy this time) who offers me a free breakfast lol. I return to my room angrily, knowing I now had to spend another night with fresh poop filling the aroma of my room. Even better, when I go to get stuff from my car and my uber eats order, I see the night manager coming and going out of a guest room 3 doors down from me not once, but twice. I call the assistant GM the next day and tell him I want a refund for just the second night. He says no. I tell him I'm gonna complain to corporate, and that if i knew the plumbing was bad I would have stayed somewhere else. He still claims "theres nothing he can do" and TRIES TO BLAME IT ON ME. I've got video of the toilet (feel free to reach out to me here and Ill be glad to share. Video file is too big to attach to review). But what I can attach is a video of an industrial flood dryer OUTSIDE OF SOMEONE ELSE'S ROOM, proving that there were indeed drastic plumbing issues throughout the building (i have video too, feel free to send me a message and happy to share it all). Oh and the best part of all, I GOT CHARGED $288 FOR THE ROOM DESPITE THE LIAR OF A MANAGER TELLING ME HE WOULD GIVE ME A SPECIAL ROOM RATE FOR 100 DOLLARS LESS. Worst hotel experience I've ever had in my life and only time I've ever posted a review of a hotel for any reason. These people are shady liars, and stupid thieves who tried to overcharge me for my visit. Obviously charged it back on my Bank of America card. Avoid this place like the plague. Apparently the night manager is sneaking into open rooms to do something in the middle of the night too. Oh and when I called corporate I found out that the manager had indeed told Marriott corporate "the issue had been closed because he already gave me the 'special' room rate and a free breakfast". I swear the only reason I felt compelled to charge back and write this review wasn't even because of what happened but because these idiots lied both about blaming the toilet on me, and telling corporate it was already resolved even though i told the manager point blank if he didnt refund me i was calling corporate, and then STILL tried to overcharge me what they claimed they were going to. THE TRUTH SHALL SET YOU FREE

Century City location is convenient, layout is a bit strange but rooms are updated and pretty big. "Bistro" was ok and the food dishes were made to order vs buffet looked nice but didn't try anything . Valet staff is very friendly. But reception staff was a bit rough around the edges.