Palihotel Westwood Village - West Beverly Hills

I typically choose boutique hotels because the hotel group usually puts a lot of effort into the small details and has personality and good vibes vs large conglomerate chain hotels with no soul. The Palihotel Westwood has so much potential but it has missed the mark… by a lot. Let’s start with service… basically, there isn’t any… they don’t answer the phones and when they’re there and you need assistance, they visibly show you how you are inconveniencing them. Irma was probably one of the worst hospitality folks I’ve met. Very unpleasant and will treat you like a criminal if you accidentally locked yourself out of your room. The nicest person was actually the overnight security guy. Shout out to him for our only pleasant interaction at the hotel. The free breakfast is a stale croissant and some basic fruit like bananas and apples. Once it’s done, they don’t even clean up the plate or crumbs. It is left out there, and I suspect they don’t wash and change the serving platters. The rooms… they are decorated okay but super musty and humid with some mold growing on the bathroom tiles. No exhaust fan in the bathroom so the room stays humid after you shower and if you need to use the bathroom, any smells will linger. The bathroom sink is in the entry way right next to the door rather than inside of the bathroom, so if you are there with a partner with different work schedules, one of you will not sleep well when the other one needs to get ready. If you’re on your own, than no biggie! The bed… old school spring coil mattresses with a dip in the middle and pillows that are so flat they feel worse than the cheapest IKEA pillows… not comfortable at all. The location, however, is great because you can walk everywhere, and sadly it’s the best feature about the hotel. Lastly, if you left something at this hotel, good luck trying to get it back. You might as well consider it gone. As someone who leads brand for companies, this hotel really needs some TLC and the staff needs a major morale boost.