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1 Room | 2 Adults

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    0 - 11 years

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Eleven by BFH

google-logo 3.8/5(55 Reviews)star-logo3 Star Hotelstar-logoPlaya del Carmen, Quintana Roo
Eleven by BFH
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  6. Eleven by BFH, Gonzalo Guerrero
Rooms & Rates
Rating & Reviews
All Policies

₹5,377

₹2,714

About Hotel

Located in the heart of Playa del Carmen, Eleven by BFH offers a unique blend of modern sophistication and historic charm, making it an ideal destination for discerning travelers. The architectural elegance and interior design of the hotel showcase lavish furnishings, art collections, and a welcoming atmosphere that sets it apart from other accommodations in the area. With 18 air-conditioned rooms featuring minibars, flat-screen televisions, private balconies, and luxurious bathrooms with rainfall showerheads and bidets, guests can expect a comfortable and stylish stay.

The hotel's prime location within walking distance of Playa del Carmen Main Beach, Mamitas Beach, Quinta Avenida, and other attractions makes it convenient for guests to explore the local culture and landmarks. Amenities at Eleven by BFH include an outdoor pool, rooftop terrace, complimentary wireless Internet access, tour/ticket assistance, express check-out, and luggage storage. Guests can also enjoy a complimentary continental breakfast served daily.

The hotel's address at Gonzalo Guerrero II Mz. 26 Lt. 4, Avenida 30 Esq.

Calle 20 Nte, QROO77710, Mexico, ensures easy access to nearby airports such as Cozumel Intl. Airport (CZM) and Cancun Intl. Airport (CUN). Whether guests are seeking relaxation or a productive stay, Eleven by BFH caters to all their needs with exceptional hospitality and personalized service. Book Eleven by BFH online to experience a luxurious and unforgettable stay in Playa del Carmen..

Quick Facts

Check-In
03:00 PM
Check-Out
12:00 PM
Rooms
18
Floors
5
Popular Amenities
  • Smoke-free property
Show All Amenities
Property Rules
Check-in instructions
  • Extra-person charges may apply and vary depending on property policy.
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges.
See All

₹2,714

₹5,377

50% OFF

+ ₹955 taxes / night

Earn 36 Reward Points

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Eleven by BFH, Playa del Carmen, Quintana Roo, Mexico, 77710

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  • Partial Refundable

₹2,714

₹5,377

50% OFF

+ ₹955 taxes / night

Earn 36 Reward Points

Ratings & Reviews

google

3.8/5

55 Ratings

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Jo Montreal
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1/5

30 Dec, 2023

** It is essential to know and understand that most if not all the positive reviews for this hotel are fake** Worst service we've ever had in a Hotel. Check In is at 3pm, we were there for 3pm. The lady in charge had left for the day just about 20 mins before according to the cleaning lady. We tried calling here about 7 times at the number given to us but there was never an answer. Messaged her but she only got back to us about 35 mins after. The place looks sketchy, the doors have no real lock etc. The whole place stank real bad, like a real toxic smell. There were no bed blankets only a thin see through sheet. I get it that it's about making profits but this place is definitely a mess. One of the kids went to the bathroom and the toilet was clogged right away. After all the wait and all we had to go eat but I contacted the "24/7" service. They apparently came but did not unclog the toilet cause they could not get into the room. So basically my kids and all had no toilet until the next day. On top of all that the bed sheets and towels were disgusting as were the pillow cases. Had to put a fridge behind the door since there was no actual lock. All the pictures I have uploaded are real from Dec 2023 and from the experience I don't expect anything to improve for years to come.
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Carol Hodgins
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1/5

07 Sep, 2023

I booked this hotel for 2 nights because my electricity went out in my home and the electric company told us it would take 24 hours to turn back on. Within 20 minutes of me booking with Hotel Eleven, my electricity came back on to my surprise. I contacted the hotel to try and get a refund since I never checked in and didn't need the room after all. They never responded to me and they kept my payment for the 2 nights. Zero customer service, zero consideration.
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Shelley Carlyle
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2/5

19 Sep, 2022

This hotel was average. The location is OK, close to a bus station, but a 15/20 min walk from the Main Street. The room was clean, but nothing more than standard. Despite not being open when we arrived, the hotel rooftop pool area looked very nice. The air conditioning worked well in our room, but the Wi-Fi was terrible. The staff at the front desk on check in were not helpful, claimed we had not booked a room despite booking in person the day prior, and did not even explain to us where our room was. We would likely not return to this hotel.
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All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Similar Hotels

More About Playa del Carmen Hotels

Hotel NameEleven by BFH
Price₹2,714
Reviews55
Star Ratings3
LocationPlaya del Carmen, Mexico
Check-in03:00 PM
Check-Out12:00 PM

Playa del Carmen Hotel by Category

Budget Hotels in Playa del Carmen4 Star Hotels in Playa del Carmen5 Star Hotels in Playa del Carmen3 Star Hotels in Playa del Carmen
Eleven by BFH
hotel_imagesmap

-87.074246

2026-02-13

2026-02-14

Playa del Carmen
Quintana Roo
77710
MX

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Room

Eleven by BFH - Playa del Carmen - Room

Room

Eleven by BFH - Playa del Carmen - Room

Beach

Eleven by BFH - Playa del Carmen - Beach

Beach

Eleven by BFH - Playa del Carmen - Beach

Beach

Eleven by BFH - Playa del Carmen - Beach

Beach

Eleven by BFH - Playa del Carmen - Beach

Point of interest

Eleven by BFH - Playa del Carmen - Point of interest

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Eleven by BFH - Playa del Carmen - Point of interest

Breakfast buffet

Eleven by BFH - Playa del Carmen - Breakfast buffet

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Eleven by BFH - Playa del Carmen - Primary image

Pool

Eleven by BFH - Playa del Carmen - Pool

Pool

Eleven by BFH - Playa del Carmen - Pool

Pool

Eleven by BFH - Playa del Carmen - Pool

Point of interest

Eleven by BFH - Playa del Carmen - Point of interest

Point of interest

Eleven by BFH - Playa del Carmen - Point of interest

Beach

Eleven by BFH - Playa del Carmen - Beach

Terrace

Eleven by BFH - Playa del Carmen - Terrace

Terrace

Eleven by BFH - Playa del Carmen - Terrace

Terrace

Eleven by BFH - Playa del Carmen - Terrace

Room

Eleven by BFH - Playa del Carmen - Room

10

3.8

55

Smoke-free property

Check-in instructions
  • Extra-person charges may apply and vary depending on property policy.
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges.
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • Mobile payment options include: Pay.
  • Cashless transactions are available.
  • Heating is not provided.
  • Onsite parties or group events are strictly prohibited.
  • Long-term renters welcome.
  • Safety features at this property include a fire extinguisher and a first aid kit.
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.
  • Property does not require health documentation at check-in.
  • Professional property host/manager.
  • Contactless check-out is available.
  • No cribs (infant beds) available.
  • No rollaway/extra beds available.
  • Events/parties not allowed.
  • Cashless transactions are available.
  • Contactless check-in is available.
  • Essential workers only - NO.
  • Property does not offer onsite COVID-19 testing.
  • No elevators.
    • Special check-in instructions
  • You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A damage deposit of USD 56 will be collected before check-in.
  • We have included all charges provided to us by the property..
  • Pool access available from 9:00 AM to 9:00 PM.
  • One child 8 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast..
  • Only registered guests are allowed in the guestrooms..
  • No pets and no service animals are allowed at this property..
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • The front desk is open daily from noon - 4:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. The front desk is staffed during limited hours. Guests are required to contact this property by telephone, text message, or Whats.
  • App prior to arrival to arrange check-in.
    • Pet Policy
  • Pets not allowed.
  • Service animals not allowed.