Extended Stay America Suites Orange County Anaheim Conv Ctr

I had to say something about this hotel. Stayed there for 12 nights, and it was not a great experience. Customer service is pretty bad. It seems they were bothered by seeing us asking for something. They had full kitchen but was not able to provide us more than one cooking item and it was just a frying pan. I asked for a coffee maker almost every day, but they could not arrange a coffee maker in 12 days. Hotel location was great with lots of other hotels. I regrate selecting this hotel. Hope they improve customer service, cleanliness and provide items that are supposed to be in the room for people staying longer.

The WORST "hotel" I've ever stayed at. In fact, it's worse than a sketchy motel. I don't even know how this place is still open for business. I wasn't even going to write a review until the hotel itself sent me an email reminder to "use the link to write a Google/[Yelp] 5-star review" (in a Comic Sans font, no less) which tipped me off to the fact that they were completely clueless to how bad their hotel rooms are. I'll be as concise as possible so that you are able to corroborate my critiques to the corresponding photos: (1) Check-in process. I'll start with the only glimmer of hope in my entire experience - the front desk staff. They were kind and never had an attitude. The only feedback I have of them is that to make conversation, the lady at the front desk made a comment about where I lived based off of a sensationalist negative news stories about my city. I get that she may only get her news from a certain news source which most likely led her to that notion but no matter what, if you have nothing nice to say to a stranger, don't say it at all. (2) Elevators and hallways. As I finished checking in, I got into the elevators. They were functional but the amount of graffiti in that elevator would make the elevator at an inner-city parking garage blush. Once out of the hallway, I walked into what was touted as a "smoke-free" facility but it was clear to me that it smelled of not only new smoke but the smoke that's pretty baked-into the carpet and walls. (3) The Room. As I walked into the room. There was still a faint smell of smoke but I figured that was just from the hallway. It looked clean enough. A little run-down but clean. The room looked very bare bones and institutional. There is a full kitchen, bathroom with tub, desk, dining table, and what looked to be a 15-year-old TV. As I looked closer, the cabinets were all chipped away and worn away, the fridge didn't have a working lightbulb inside, and then I noticed that there was no silverware, dishware, or pots and pans to be found. Turns out, you have to request them all from the front desk. Why not just put them in there in the first place?! I look around some more, and I find that pretty much all of the furniture is worse for wear with a few cigarette burns in random places. At this point, I was so tired that I just chose to ignore it because everything did seem cleaned well. So I decided to change and lie down on the bed. It was the worst hotel bed I've ever slept on. Not only was it old and lumpy, but it didn't even feel level. Again, I decided to ignore it because I was tired. (4) The bathroom. After falling asleep for a couple of hours, I got back up to actually take a bath and get ready for actual bedtime. At this point, it was midnight. I get up and turn on the light to the bathroom, and what do I see? At least a couple of cockroaches scurrying away. I though I may have just been seeing something but nope, I was able to find a couple of dead ones in the corners of the bathroom. Mind you, the bathroom is literally right next to the kitchen where I had my food. That was the last straw for me. It was at that point that I called my credit card rewards to speak to the hotel about refunding me the rest of the nights that I had planned to stay there. I also went to the front desk to tell them that I will not be staying for the rest of my stay and I told them about the cockroaches and they seemed to be unsurprised. Her response to me wasn't "I'm sorry" but instead "Oh I thought we fumigated that room." What?! That's not how fumigating works! You can't just fumigate a couple of rooms and call it a day. It was going to be a 3-night stay and I left as soon as I could and until my new hotel could accommodate me to check in. (Which btw was the Comfort Inn Anaheim Resort which couldn't have been a night-and-day experience, It was perfect and I highly suggest them. I will write them a separate review.) I was at this Extended Stay hotel for a total of 10 hours and I regret every minute of it. Do NOT stay here. You will regret it.