GK Central Hotel

This was overall a really nice experience. The room was spotless and nice and big. However there was loud club music until the early hours so not great after getting off long haul flight. It was good for 1 night in Ho Chi Minh and very good value.

Never go there. I travel around the world for work, so I often stay in hotels. (I have been an Agoda Platinum member for over ten years) I arrived at the hotel last night after work, asked for the room I had booked and showed my passport photo on my phone. The receptionist told me that I needed a real passport and that she would email me a photo of my passport since few hotels these days ask for a real passport. They refused, saying they couldn't give me a room without my passport. I was very embarrassed, but when I searched my bag, luckily I had my passport and was able to get a card key. When I received the card key and went to the hotel room, the door did not open with the card key. When I went back down and asked for a replacement card key, the card key was reset without any apology. As I went back up to the room and was unpacking, I could smell a strong odor of cigarettes coming from the room. I called the receptionist and they came to my room and checked the smell. And they said they would change the room. I had already gone down there once due to their mistake and I felt bad because I had unpacked my luggage, but I was so tired that I changed rooms without complaining any further. Of course they didn't apologize to me. I was lying in my room trying to sleep, but the loud music outside continued until 2 am. I booked a deluxe room, but it had glass on one side and was not soundproofed at all. After that, I went to sleep, had breakfast the next morning, went up to my room to use the bathroom, and another incident occurred. A huge amount of water was gushing out from between the lights attached to the bathroom ceiling. When I heard the sound, I realized that the shower water was leaking from the upstairs. I was so disgusted by the water, but I was so shocked and feared for my life that I could get electrocuted by the water flowing between the electrical appliances. I was so shocked that I explained the situation to the receptionist over the phone. Finally they apologized and said they would call an engineer. An engineer came to the room, looked at the situation, and suddenly said he would change the room. I couldn't bear these situations any longer. I repacked my bag, came down and asked the receptionist for a refund. She told me that last night's hotel cost was non-refundable, only today's cost. I said I would not complain about that and just asked for a refund of the cost today. She told me to wait because she needed confirmation from the manager, and I stood there and waited for a few minutes. I didn't want to stay there even for a moment, so I asked when I could get a refund. I was told that I would wait 15 minutes and a manager would come. I had already wasted so much time in this hotel that I couldn't wait any longer and left the hotel. In fact, what I couldn't stand the most was her tone. She continued to talk to me in a very rude and aggressive tone. If the hotel manager sees this he will absolutely have to retrain his staff. As a victim, I did not speak in a kind tone, but why on earth did the receptionist speak to me in an aggressive tone? If I had cursed or screamed, I wouldn't have anything to say, but I only talked about the unfairness of the situation. Whatever the situation, I have now left the hotel and am writing in a cafe. I warn you again. Never go to this hotel. PS. Breakfast was also very poor