Golden Tree Hotel

Like:The hotel facilities were very good, great location for short walk into the town centre. The rooms are very 'chique' with mood lighting and nicely decorated, tea and coffee making facilities and a room safe. Parking is excellent (additional charge) especially for our group of motorcycles. Disliked · Very limited tea and coffee in the room (two of each). Breakfast was a little expensive, plenty of cold buffet but the hot option was not maintained very well, I ended with beans on toast (no eggs, bacon etc).

Well this hotel was definitely an experience. Is it one I would like to repeat? Probably not. Travelling with friends we experienced anything but a hospitable attitude from the Receptionist/Manager. Came across as very unfriendly and standoffish. Attempts were made to be extra polite to try and create a bit of a rapport. This was a waste of time. I have given the service two stars as it was somewhat improved by a lovely friendly brunette lady on the second day of our stay. She was an absolutely diamond. If the hotel owners read this I hope she gets some recognition. Also worth mentioning that an email was sent to the hotel the day before arrival asking about hairdryers and if toiletries were provided. This was TOTALLY IGNORED! I have never had a hotel ignore correspondence relating to a stay before. The hotel lobby had an endearing smell of raw sewage during our stay. This was noted by other guests. We raised this with the hotel handyman who seemed to brush the issue off based on it being ‘an old building’. I can safely say that I have stayed in many ‘old buildings’ also in Brugge and haven’t had this problem before. On night two we had a power cut. Not surprising as work appears to be going on at the hotel and there is wires hanging out of walls. Did we feel safe. No! Pretty sure this would be a health and safety issue should it be looked into. The hotel cleaning staff were also an interesting bunch. I can safely say this is the first hotel I have ever stayed in that has cleaners hoovering late at night and trying to service rooms. When my friend told me she had a knock on the door after 9pm it blew my mind. Note to the hotel- if it isn’t done by early evening then please just leave it! No one wants to be bothered when they are trying to relax. Also, note that the hotel check out time is 11am. However, don’t be surprised if you get a cleaner knocking on your door at 9.30am asking if you are ready to leave. I believe this led to more than a few disgruntled guests. If you fancy staying in the Belgian attempt at fawlty tours then this is the hotel for you. In all fairness I should also note that the breakfast was good and the room was ok. Nothing special for the price paid. Should say this was nearly £300 for two nights for a single traveller. This hotel could be good but unfortunately the staff and state of the place are letting the place down (except polite and lovely brunette receptionist) *Update to original review* after leaving an honest review on booking.com about our travelling experience we were met by a reply from the manager falsely accusing us of demanding free breakfasts and a room for three people. This was all manifestly untrue and goes to show the level of respect this hotel has for its guests. Don’t lie to make yourself look better. Admit there is a problem and work on improving it. Insinuating guests are a problem has just dropped your review from two stars to one star as this has absolutely disgusted me.