Harir palace Hotel

This was a horrific stay for me and my husband, I wouldn’t recommend this hotel to anybody. We were only there for 3x nights and already have so many horrifying tales. The first room we stayed in, there were old, discoloured blood stains on the mattress that were showing through the extremely thin single layer bedsheets. The hygiene of the place was terrible - sticky spots/stains everywhere. We notified reception and they kindly advised us that they will upgrade us to another room. This was a solution I was happy with, they advised us that we should simply pack our bags and call them when we are ready to transfer rooms. We did as instructed and called them to let them know we were ready to transfer and they said someone is coming up to direct us to the new rooms. We waited FORTY FIVE MINUTES. We called reception again and it was a different receptionist who had no idea that we had called and that we were being transferred rooms. We waited another 15 minutes (and in that time we had to call and hurry them up again). We were exhausted it was getting late in the night, we had just landed after a 20hr flight and the incompetence of the staff was astounding. Then when we arrived at the new room, it was NOT an “upgrade” as promised initially and the beds were separate and not one bed for my husband and I. At this stage we were so exhausted, we just gave up and took what we received - at least there weren’t blood stains. Same levels of hygiene were found in this room as well. The showers in ALL the rooms are terrible. I tried in the previous room, the new room and the rest of the family were in 2 more rooms. NONE of the showers were able to maintain a steady water temperature - it would alternate between freezing cold or scalding hot constantly. The one room that could (blood stained room) maintain it, had water pressure so low, I could barely wash soap off of my body. Further, each room is meant to receive a complementary water bottle everyday. As we didn’t trust the hygiene of the cleaners as seen by the state of the rooms, we requested no house keeping while we were there which meant no water bottle delivery. This is understandable, so we called reception to ask for water on the last day. They said no problem, we’ll send someone up. Once again we waited ONE HOUR. Nobody. We ended up going out, coming back, still nothing. We called again. We waited 30minutes (had to chase them up a couple of times). Man comes up to our door and asks for payment. We explain the situation and he says to talk to reception. So we call reception and tell him that we haven’t had housekeeping in 3 days (clearly they don’t have a record of this and once again from a hygiene perspective this is ALARMING), and so we would just like the complimentary bottle of water. The man proceeds to say we still need to be charged for extra bottles of water. After an all out argument, they say they want no trouble and gave us a bottle of water - all that for a bottle of water that we were meant to receive anyway?! (And we didn’t even ask for the bottle of water we didn’t receive for day 2!) I’ve never experienced service so shocking. Also half of the key cards they give you never work, they keep breaking or you need to keep jiggling them in the door to make them work. Smoking is also allowed in the rooms so everything smells strongly of smoke - be careful for those with asthma/allergies. Strongly recommend AGAINST staying in this hotel unless you don’t care for cold/burning showers, poor hygiene and enjoy waiting hours for things to be done. I’ve never had to write such a scathing review for any business. So disappointed.

I reserved for breakfast buffet. It was good but need more attention for replacing empty dishes directly. Also, hot drinks (tea.coffee.milk) didn't taste fresh.