Heritage Le Telfair Golf & Wellness Resort

I hate to leave a bad review but I and very disappointed with my experience here. We arrived here Saturday night and unfortunately there was an unforeseen cyclone that lasted until yesterday ( Tuesday) late morning. With this bad weather the resort had just about everything closed down until late last night. We missed a few days of enjoyment for the Beautiful resort. None of this is the hotels fault. However we are not happy with how things have been dealt with. Our butler has been nonresponsive and not helpful. Today we finally got to enjoy a beautiful day at the beach and decided to come back to our room to rest. There is terribly loud noise outside of our room from the clean up. I call the manager to see what can be done and she says nothing they will be done at 4pm which is 4 hours from the time of the call that we just have to deal with it. I’m sorry but that is not the customer service I expected. How about some solutions for our inconvenience and already limited and disrupted stay. I would expect them to want to have us leave with a good impressions after this poor timing with the weather. The least they could do is offer ear plugs but they were not accommodating at all. We did not come here to be treated like our time here doesn’t matter.

We came to celebrate our honeymoon. The stay started off initially well considering there was a cyclone warning. Every one was very welcoming. A staff member provided his contact information for us should we need reservations for dinner, transportation for dinner or anything for our room. - The person was not responsive and would often get back to us hours or a day later - we slept in one morning and the staff continued to try to clean our room despite the sign on the door asking for privacy and us stating "we are sleeping" when they tried to enter - We called around 1pm asking for the room to be cleaned and for fresh towels which never were provided until the next day despite asking the front desk and texting the staff who was assigned to help us - We were attempting to sleep another morning and they were cutting down fallen trees from the cyclone. We called and asked could they come back or start the work later in the day so we could sleep and they replied “no we have to do it now”. We proceed to ask to talk to a manager and they first stated there was nothing they can do and just apologized about the noise. My wife and I proceeded to try to sleep through it and used tissue for ear plugs. They called back 3 hours later after the work was done and offered to change our rooms but it was 6pm at that time and we already informed them we were checking out the next day - We upgraded to the full board to have breakfast and dinner included. At breakfast they would provide bottles of water for guest and would provide fresh water each night. However at dinner, we would always get a bill for water (still or sparkling) on our tab which I found strange - The day of checkout, the staff member who said “I will be here to enhance your stay and to call them for anything” happened to be at breakfast and stopped by to provide us with our bill and informed us they included a “donation fee”. Mind you we haven’t seen this person since we checked in. - At checkout we arranged out our transportation as when we texted the staff, they replied “ call the front desk. To expedite our departure we said we could carry our bags back to the lobby but the staff insisted to let them help so we told them we need our bags picked up at 12pm. 12pm came and no one came for the bags. We went to lobby to check out hopping they sent some one and no one was sent. Out cab now had to wait for them to get our bags. During check out the icing on the cake was them messing up our bill so we had to repay. Out 12pm departure turned into a 12:45 departure