Hilton Garden Inn Atlanta Midtown

Have stayed here twice two years in a row. However, this time we were charged two different times . When I called finance, no one answered nor returned my call. So being a diamond member I called the Corp support number. Support was able to get them on the phone. All I was told is that their system doesn't show, but one charge amd my bank must be the problem. What a joke! I've had to cancel my card for fear of this hotel charging my card a 3rd time. I stay at Hiltons all the time, but I will not be staying here again.

When I first arrived there were billing issues. The rooms that were booked by my company were prepaid and the staff required us to pay for the rooms in full up front. The rooms themselves were all facing the highway. Every night until very late into the morning you would hear sirens, road noise, and worst of all, people drag racing and revving engines until all hours of the evening. No amount of soundproofing is enough for these horrible rooms. My room also had a faulty window AC unit that would hum incredibly loud off and on every couple of minutes. I called the front desk they sent someone to look at it who spoke no English and had no understanding of what the real issue was and thought I was complaining about the temperature which was not the case. I don't blame him I blame the hotel for not being able to communicate the issue for me. I also had no room cleaning for my four night stay. My shower was out of conditioner and I ran out of other amentities that I had to request directly because they refused to clean and refresh, I also asked twice if my room would be cleaned and they ignored me. I'm an American Express Hilton card holder as well and they did not upgrade my room whatsoever. Breakfast was a joke, almost every topping I ask for, I was told they were out of. One of my work colleagues wanted to buy a round of drinks and we went to the bar where we were surprised to see a bartender sitting on a chair behind the bar top. She was probably the most unfriendly bartender I've ever encountered and had little to no interest and actually getting us a drink, which is very weird considering they're only two other people at the bar so it's not like she was being swamped with guests. So Hilton did not get any of my money on food or beverage. This is a very poor experience from the Hilton brand and one I would recommend entirely against especially when there is a Home2Suite two blocks away. Spend your money there instead or book away from Hilton since they do not want to respect their customers and place them right against the highway.