Hilton Garden Inn Phoenix Downtown

I'm a diamond member and recently stayed in room 1217 for 4 nights to visit my brother who lives in Phoenix. I've had good experiences with Hilton Garden Inn properties, and am happy that this location rose to the occasion. The building used to be a bank and some scenes from Hitchcock's "Psycho" were filmed here. Very fun facts that aren't heavily advertised on the hotel's website, so a bit of a surprise to learn when we arrived. You'll have to pay for parking one way or the other, either with their valet or at a nearby parking garage. As someone who lives in downtown Houston, the thought of paying for parking in a downtown area does not surprise me, but it may surprise some, so be aware of that. Thankfully, my brother was my chauffeur, so we didn't need to worry about this, personally. The room (2 queen) and amenities were nice and clean. The Keurig machine came with some pretty decent coffee, and the mini fridge was spacious enough to accommodate several leftovers. Never used the microwave, but I'm glad it was there. Only small things I would nitpick are that 1) the thermostat in that room was quite wonky and difficult to control. It seemed to have a mind of its own no matter how we set it. We weren't uncomfortable, though, thankfully. 2) The bathroom sink had a small leak which would drip on the floor. We dealt with it by placing a trash can directly beneath the pipe. To me, at least, these weren't issues that interfered with my enjoyment of my stay, but hopefully they will be fixed for the next guest. As for the staff, the ones I encountered were all very knowledgeable and helpful. I'm a diamond member and everyone was thankfully aware of how the benefits for that work. Believe it or not, I have stayed at a Hilton property before--The Resort at the Peak, not far from this Garden Inn--where none of the staff seemed to know how any of that worked. The breakfast in the lobby and room service from Monroe's were both delicious and reasonably portioned for the price point. Only small thing I would nitpick here is that, among the charges on my final receipt, there was a tray fee for room service but my meal was brought in a Styrofoam to-go box, not on a tray. I even remember saying to the person who delivered "oh, I was about to ask you do I just leave the tray in the hallway when I'm done, but I see there is no tray." The fee was very small, but maybe consider relabeling the "tray" fee on the statement or doing away with it if the meal won't be on a tray. I didn't care enough to fight over it, but you know there will be some customer at some point who will 🤣 All things considered, I would definitely stay here again and would recommend it to others.

Lack of onsite parking other than valet service is a bit of a shame, but everything else is very nice. Our room was very nice for the price, and countless downtown dining spots are easily walkable nearby. Didn't get a chance to try the rooftop bar, unfortunately, but the sushi restaurant on the ground floor was great as well.