Hilton Garden Inn Zagreb - Radnicka

Decent room. Great breakfast service with multiple nice choices. The location... well, for me, that was okay, I don't really mind the 30-minute walk to the city center, although, it might be quite a task during summer time. On the negative side, apart from the gentleman that checked me in on Friday, 10/6, everyone else at the front desk would win a price for the most unfriendly customer service agent ever! What really made it quite confusing was that those at the restaurant were really nice and very helpful, always smiling and ready to make your experience even better. I pretty much just ignored the front desk from nights 2 to 5... and based on that alone, it's unlikely that I'll return to this hotel next time I'm in town.

In terms of interior design, the hotel is really pretty. Rooms are beautifully designed and everything is logically set. The lobby area and especially the restaurant are beautiful. I enjoyed the continental breakfast there although there have often been trays for various cuts or dishes that got emptied and were not refilled. The staff everywhere are really pleasant, professional and of service but they seemed sometimes confused so for example when we arrived for check in, they could not confirm that the cost of our stay had previously been covered until someone higher ranking confirmed it. They validated my parking card but it got rejected twice - once when I went in and on the last day after we checked out. We arrived in the evening but in front of our room there had been a food trolley with the leftovers of previous guests' meals that remained there until the afternoon the next day. Our room was nice but we couldn't turn the AC on because the noise of the fans was too loud. Luckily we could open our window. The sound proofing was poor because we could hear anyone talking and passing next to our room doors. The bed was extremely creaky and incredibly uncomfortable, which is a lot coming from me because I've really slept in all kinds of old, cheap and shady places all over Europe and Croatia for that matter. I like a hard mattress but this was like sleeping on a slab of concrete. They will charge you for using the hotel's underground parking although you are a guest of the hotel - an emerging practice among hotels that I am not a fan of. You have complimentary internet in your room but if you want anything better than the crawling speed of 5-10 mbit/s, you need to pay around 14€/day. All in all, a mixed bag of experiences and emotions. Is it good value for money? Eh, I'm not sure. Does it offer luxuries that would justify the prices and illogical additional charges? Not sure of that either. Coffee's good though.