Hilton Houston Plaza/Medical Center

I didn’t know what to expect based on these reviews but I found this hotel to be clean with spacious rooms. The front desk staff was nice and we ran into a manager in the hallway a few times who was super kind. The room with the extra half bath was perfect for 3 ladies doing hair and makeup before going out. Location was safe and convenient. I dont recommend the breakfast buffet but the food in the cafe area was good. I would recommend and stay here again.

I recently stayed at the Hilton Hotel in Houston, and my experience left me feeling mixed. While the hotel has its merits, a few notable drawbacks left me wanting more. Let's start with the positives. The location of the Hilton Houston is convenient, providing easy access to various city attractions and businesses, particularly for the people visiting hospitals and university meetings. The lobby and common areas are well-maintained and exude an elegant charm, showcasing the hotel's history. The staff's friendliness and professionalism are worth mentioning, as they were always ready to assist with a smile. However, my stay took a downturn regarding the dining experience. The on-site restaurant left much to be desired. The food quality and variety exceeded my expectations for a Hilton property. The lackluster menu options and subpar food were disappointing, making me opt to explore nearby dining options instead. The front office experience also had room for improvement. The check-in process, although courteous, was slower than anticipated. I would like a more efficient and seamless experience, considering the brand's reputation. The guest rooms, on the other hand, were a mixed bag. While the rooms were clean and adequately sized, they were dated. The air conditioning system, in particular, could have been more efficient. I adjusted the thermostat several times to achieve a comfortable room temperature. Another minor inconvenience was the absence of complimentary water in the rooms. I had to request water from housekeeping, which felt like an unnecessary extra step. In summary, my stay at the Hilton Houston was an average experience. While the hotel's historical charm and friendly staff contributed to the overall positive atmosphere, the shortcomings in the dining options, front office efficiency, room comfort, and the absence of in-room water left me expecting more from a Hilton property. If you prioritize location and service over dining and room amenities, this may still be a suitable choice for your stay in Houston.