Hilton London Heathrow Airport

I booked over the phone. Prices online were charging a lot extra for breakfast so I asked how much it costs if I just buy it in person when I arrive and was told £16.50. Upon check i was offered a “discount” for breakfast if I purchased it then…. The discounted price I was told was £18.00 and if I pay in the morning it is £25.00. When I told the girl I was told 16.5 on the phone, instead of saying the person must have been mistaken, she acted like I was a liar. Why would I lie to save £1.5? The rooms are mostly clean aside from dust, but not maintained. That goes for the whole hotel. The bed frames are made from some fake leather that is deteriorating. Baseboards are damaged and falling apart. The furniture/tables/desks are damaged and in disrepair. The fridge was unplugged and the mini bar not stocked. The carpets are stained and falling apart. Even the elevator buttons are missing number labels. In general the condition of the hotel is not 4 stars, not maintained, and definitely not worth what they are charging. The only reason I gave it 3 stars is because the bathroom was ok, had good water pressure and hot water, and the bed sheets were clean. Also the breakfast was quite good for a hotel. Good selection and nice little automatic espresso machine. But in general it’s an overpriced restaurant for basic meals…. Like £23 for a burger, get real. I went to another hotel next door and paid £10 less for the same meal. The cleaners started around 6:30 and I know because every time they went in and out of an adjacent room the door would slam behind them. So don’t plan on sleeping in if you stay here. Proximity to terminal 4 is good. It’s the furthest hotel in that covered walkway but it’s only about a 5 minute walk from the terminal so not the end of the world. Everyone other than the girl that checked me in seemed to be friendly. In summary I expected more from a Hilton. I don’t think Paris Hilton would take a crap in this room let alone sleep there. Improvements are needed. Maybe worth half of what they’re charging but definitely not more.

The staff made this much more of an experience than just a quick one night stay. Sidney looked after us at breakfast and went out of his way to make sure we had everything we needed. As a pre-Christmas getaway to meet up with a family member who is cabin crew, this was perfect.