Homestead Parkview

i love this hotel staff, they are very friendly especially Jhonny who always helpful during my stayed there. the breakfast also good and tasty. good location and the room is clean.thank you

A hotel with no hotwater/ no safety/ broken promises Liked · I want to say location, but it just next to the primary school, so the noisy level is high in the morning. Disliked · This is my first time to Vietnam, city is nice, food is great, tour group is fun, sounds like a perfect trip, except one thing - the hotel. (i check in 23 Dec almost mid night, check out 26 early morning) - Hot water: i start with the worst one. i booked the Deluxe room in particularly because only it has the bathtub (even rejected booking.room free upgrade). But the hot water in my room is unusable. First need to wait 5 mins+ to get the hotwater come out, then when shower, the hotwater eventually gone when i just applied the shampoo. I have to switch to cold water only to finish it. Next day i took video, it shows the hot water come back after 4 and half minutes, but then keep on and off, which is unusable at all. - Desk phone: I have never ever get in a hotel with the phone cable being cut, and phone cannot use. So for all my questions (TV, safebox, door card etc), i have to go out of room, take lift down to front desk, ask, then back in lift and room. So i cannot imagine in case of urgent event, how to hotel to notify hotel guest? this really put hotel guest in danger. - Service: Front desk staff told me at 23 Dec midnight they will fix the phone/hotwater/door card (i only get a key not door card) in 24 Dec morning. And 24 Dec morning he confirmed to me again that technician will come at 8:30+am. So after whole day tour group and back to hotel, i was very upset that staff told me the tech guy is off for the day, no one fix anything, they properly will fix tomorrow. So they just lie to the customer in face. wow. in 25 Dec they offer to upgrade my room freely after 25 Dec 3 pm, which is too late and too little. initially i booked room for the bathtub and leave in 26 early morning. so i refused. - Safe box: turns cannot change the lock code, so i have to go down to front desk (phone not working remember?) to get the magical number to use the safe box, and carry the key of the box all time with myself. - door: the chain lock is missing dont know why. also door card never give, only give the key.