Hotel Geo

Strange entrance, receptionist don't know English. Rooms are nice, cozy. Loud in rooms you can hear neighbors talking. Price is OK, location super close to metro.

I usually can't be bothered with reviews and tried to be very tolerant with small issues but my stay at this Hotel was so terrible that I felt the obligation of warning people that might be planning to stay here. One of reasons I had booked this hotel was because we were coming in September which is usually a very hot month in Rome so we needed a room with aircon. Arriving at the Hotel they already charged us the full stay upon check in but didn't warn us about any possible issues. Once we got to the room to my surprise the Aircon wasn't working, there was only a little fan that did very little to help cooling off the room. Realizing the problem I went back to the front desk and this middle-aged man very nonchalantly told me that they were working to fix the issue but that anyways we had a fan. I wasn't happy with the answer but since he said they were trying to solve the issue I decided to wait and see if the next day things were fixed. The room was so hot we could barely sleep the whole night. On the second day there was no improvement and also no updates from the hotel management. Again we struggled to sleep and feeling very tired and frustrated I reported the issue to booking, they spoke to the hotel and someone from their staff told them that they were very sorry but they would not be able to fix it during my stay but they would have no issues in compensating me for the lack of a room with working aircon I had paid for. So everything seemed fine we went sightseeing and once we came back I was called by the same middle-aged man who told me in a very disrespectful tone that they would not give a dime for the lack of Aircon, that I should have told them on the first day that wasn't happy with the lack of Aircon, I told him that was exactly what I did and that was himself who told me that they were working in the issue but nothing was done. He started laughing in my face and dismissed me telling me to take my complaint to booking that they were not going to do anything about it. I asked to speak to a superior he said there was no one, I then asked for his name he kept laughing at me and refused to identify himself I then lost my temper with his lack of respect and demanded to speak to someone else. An Asian lady who I believe to be in charge upon hearing the altercation finally came to talk. I told her how This guy was behaving towards us guests and their lack of respect towards paying customers, she apologized and offered me either a change of room (for this last night to a room with a portable Aircon) and to reimburse me the city tax (23 euros) what was a ridiculous amount considering what I had paid for the room or give 40 euros as compensation for the issue. I told her both options after all the terrible service were far from ideal since they had managed to make our stay miserable. She said that was all they could do. I of course chose the first option so we could at least try to have a decent night of sleep on our last night. In a nutshell I would never come back here or recommend this hotel to anyone, these people only care about your money, they have zero customer service orientation and have no regard about you and your experience. So if you ever have any issues you can be sure they won't help you and they won't reimburse you for anything they have sold you and didn't provide, but they will be happy to charge you for anything, in fact they will do holdings in your card at least on 2 or 3 occasions several days before your arrival to make sure you have money to pay them. So don't come to a place where they have no respect for guests