Hotel Imperial Laguna Faranda

Don't do it! This place is awful. This place is worth $40/night, max. We booked an upgraded room with kitchenette. We were shocked to be shown to what looked like a lock-off bedroom of a 2-bedroom unit. It didn't even have a room number! No kitchenette at all; not even so much as a drinking glass. Access to the room was in a little corner off the garden, where you had to step around a hole with a small loose cover. There was a family in the adjoining room and a kid pounded on something until midnight and started yelling at 6am. Shower was so clogged it was just a cold dribble. The guy who checked us in, an unfriendly older guy with glasses, wouldn't even give us a 2nd room key. It was important to have one because one of us had appointments. Flat out refused. He was also there the next morning when we went to explain that the room he'd given us was completely unacceptable. We had to stand our ground and show him the online description of the room from both our 3rd party booking and their own. He finally relented and moved us, but we had to wait for hours. So, our only free day was wasted. The new room was better. It was on the 3rd floor. The balcony had a bit of a view of the pool, gardens, and lagoon. No furniture on the balcony. The "kitchenette" at least had a handful of dishes and a microwave. No coffeemaker as advertised. The microwave couldn't plug in on the counter so we had to put it on a chair across the room. One morning I found a huge cockroach lying dead by my bed. In the 5 days that we were in that room, the housekeeper came in to do our beds once. We emptied our own garbage. Sheets/towels and blanket were very grubby looking. One sheet was ripped. The "white" bedspreads/blanket were stained, and I deeply hoped they'd been washed. You'd think it would be quiet, but the party club bass traveled across the lagoon a couple of nights. Positive: The elevator worked The gardens were quite nice There were always lots of loungers available, probably because the place was mostly empty. The younger staff on the desk were quite nice. Note: we saw them trying to charge some guy 500pesos for a relatively small stain on the sheets. He had to wash the sheet and bring it down to the desk to prove it before they'd let him leave.

It took over 30 mins to check in when we were the only ones in the lobby at 6pm, then they gave us a room that already had guest in it. When we got to the room the floor was wet, they did send someone to mop it with a towel, there is zero water pressure, the "hot" water is lukewarm at best, and one of the toilets didn't flush, and the phone to the front desk isnt even plugged in. Luckily this is a one night stay for us due to the airlines changing our flight. The front desk agent either is new or hates his job. The hotel is in DESPERATE need of a deep cleaning and repair. I wouldn't stay here again if they paid me, save your money and go somewhere else.