Hotel Indigo Madrid - Gran Via by IHG

OMG this hotel is the best! We came here to celebrate 🍾 my husband's birthday weekend and 15 minutes after we settled into our room, they knocked on our door and handed him a piece of chocolate birthday 🎂 cake. How kind! Now that's 4 star service! It's the attentiveness for meeeee. 😄 Also, this is the cleanest hotel I've been in. And I mean I spot every nasty hair and mold spot in hotels all the time. Their cleaning staff is seriously top notch! 👏🏽 The staff overall is super nice and helpful. The bed is so comfy and there are clean towels, robes, and slippers (single use). The room is also a great size for a couple. I'm so coming back here. Oh! And it smells great! Lol 😆

My fiancé and I stayed at Hotel Indigo Madrid - Gran Via last week for two nights. The lobby always appeared clean and tidy and there is a pleasant scent too. Check-in was a breeze and I believe it was Carolina who did so. We had been having trouble booking tickets to the Palace. Even the staff at our previous hotel in Barcelona was not able to help, but Carolina was able to book us tickets, and for the same day we checked in too! After lunch, we came back to find a slice of chocolate cake and a set of cutlery next to it. We were confused, as this was a first in all of the places we’ve stayed at, but a quick call to reception confirmed we received courtesy cake. What a nice surprise! FYI, it was rich and delicious. We had an issue with the ventilation in our room. The AC was on and we were not able to increase the temperature. Before we left for the Palace, we stopped by the reception desk. I didn’t catch this employee’s name, unfortunately, but she explained that only staff was able to turn the AC or heat on/off. Guests can control the temperature, but only if one or the other is on. This explained why cold air kept coming out of the vent despite our attempts to increase the temperature. She turned the AC off and the heat on for us, but later that night, we saw the AC symbol again. A quick call got me to the same person who helped us the first time (so I really regret not getting her name) and she was able to help us again and made a note for her colleague who’d be coming in for the night shift. I have never had so much interaction with hotel employees before. It’s usually a “hello” at check in and a “goodbye” at checkout and a variation of greetings coming in and out during our stay, but I am very grateful for the employees who provided excelled support and service when we needed clarification and assistance. Other things to note: the hotel is conveniently located within a 7-10 min walk of the palace and 2-3 min walk to El Cortes Ingles (the second location is a few more minutes from the one pictured). The entrance is on a side street so even though we were in a busy populated area, it didn’t feel that way. We also got breakfast one of the mornings (18 euros pp) and it includes access to a buffet + hot food. My fiancé and I ordered pancakes and the Spanish omelette in addition to the foods at the buffet. The scrambled eggs reminded me of home (US), honeydew was particularly sweet, and I was able to get my tea fix so personally it was worth the price. Not to mention, the employees were quick to replace food items and one of them even grabbed EIGHT wine glasses - 6 in one hand, 2 in the other (assumed he needed to replace glasses elsewhere or a large party showed up to breakfast on the other side). I could never do that so it was pretty amazing to see. All in all, we had a wonderful stay. Thank you Hotel Indigo!! ❤️