Hotel Schweizerhof Bern & Spa

So, I'm not sure I can adequately put into words just how amazing our stay here was, but here goes... I stayed here for 5 nights in September last year with my sister. We booked a charming king room which was spectacular! The bathroom was the biggest I have seen in a hotel, with a full tub, large walk in shower with a massive rain water shower head and small bench, and separate toilet. The room was spacious with a Juliet balcony (we didn't have the doors open as we visited during a heat wave) and roller shutters over the doors (very appreciated to keep the heat and direct sun out). We received welcome drinks and petit fours on arrival to our room, a turn down service every night (which we didn't have to ask for but was very much welcome), and actually had our tea and milk replaced daily! We ate at each of the restaurants during our stay. Our room rate included buffet breakfast and I enjoyed the little titbits of information given about some of the food and drink available (such as, the honey comes from the onsite hives and the bread comes from a local artisan bakery). Dinner at Jack's Brasserie of course included Jack's Weiner Schnitzel (delicious) and desert (amazing). We ate at the Sky Terrace pop-up restaurant, which at the time was Filipino themed - staff were friendly and the food was lovely. Book in early if they have another pop-up as it was fully booked every day we were there. Then, after returning late from a day trip to Zermatt, we had a quick dinner in the lobby. I have to agree with another reviewer and recommend their club sandwich. The hotel is directly across the road from the train station and a short walk from the main shopping and dining precinct. Bern was our second last city stay in Switzerland (we moved to Geneva then flew home), and I honestly wish this had been our last city to visit. Our hotel in Geneva could not even come close to competing with our stay at Hotel Schweizerhof and I must say, I seriously would have considered staying here and doing day trips to Geneva and surrounds if it wouldn't have been majorly inconvenient. I would stay here in a heartbeat if visiting Bern again.

I showed up this evening with a business partner at the entrance of the hotel for a coffee meeting at the hotel bar. I chose this hotel as it is close to the HB and a less noisy environment for a Saturday night. Well, we are IT geeks and therefore were not wearing dressy clothes, but rather jeans and sport sneakers. We were not allowed in, the "security guy" at the entrance looked us up and down like 3 times laughing, pointing to our clothes, and said that these are not proper clothes for a 5 star hotel. Perhaps showing my bank account balance would change the situation? Not much else to say, I just do not recommend or would not come back again. By the way, right after that awful experience we were warmly welcomed at Belevue Palace. Teach your staff how to deal with low profile guests.